Call Center Agent/customer Service - San Diego, United States - Nederlander Organization
1 day ago
Description
'''Duties'''- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Perform data entry tasks accurately and efficiently
- Make outbound calls to follow up with customers or promote new products/services
- Utilize sales techniques to upsell products and increase revenue
- Handle customer complaints or issues, providing appropriate solutions or escalating to a supervisor if necessary
- Maintain customer records by updating account information and documenting interactions
- Previous experience in a call center or customer service role preferred
- Strong communication skills, both verbal and written
- Ability to speak multiple languages fluently, particularly Spanish, is a plus
- Proficient in data entry and computer skills
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is beneficial but not required
- Must be detailoriented and able to multitask effectively
Job Type:
Part-time
Pay:
$18.35 per hour
Expected hours: 29 per week
Benefits:
- Flexible schedule
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- Call center
- Inperson
- Office
Work Location:
In person
More jobs from Nederlander Organization
-
Call Center Agent/customer Service
San Diego, United States - 1 week ago