Heidi Lynne Bierek

I am an ambitious, innovative, self-driven professional with experience in Sales Management and Hospitality for over 4 years. I am looking to outshine and build lasting relationships to grow within our industry for a prosperous future. Excellent at balancing multiple responsibilities in challenging and fast-paced environments. Will provide top-level time management and problem-solving, utilizing excellent written and verbal communication. Consistently deliver first-rate service and foster positive relationships with clientele to promote customer satisfaction and loyalty. Tech-Savvy, highly accurate and efficient in data entry and general operations.

Exceed revenue goals by soliciting new and existing accounts through telephone prospecting, outside sales calls, site inspections and written communication. Maximize revenue by selling all facets of the hotel, both orally and written to previous, current and potential clients. Advanced level of producing room, banquet and room rental revenue through aggressive prospecting. Prepare information to meet with clients as deemed appropriate by potential business from that account. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Effective verbal and written communication skills. Ability to adapt communication styles to suit different audiences. Ability to work effectively under time constraints and deadlines.

Exemplary customer service as demonstrated by scoring 100% on Elite appreciation and a 10/10 on check-in. Received continuous recognition for excellent Helix and Guest Voice reviews. Maintained top enrollment of new memberships and procurement of upgrades. Processed up to 600 guest arrivals and departures, including all necessary payments. Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy. Operated multi-line telephone system and heavy call volume, processed guest requests for wake up calls, direct calls to the appropriate extension. Ability to convey important information correctly and effectively. Multi-task between dispatching housekeeping, food orders, account maintenance and excellent customer service. Guide and supervise new employees with policies, procedures and work ethic