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Lead Case Manager - Silver Spring, United States - Latin American Youth Center (LAYC)
Description
This position is listed for the LAYC-MMYC Youth Drop-In Center at the Montgomery County Wheaton site.MoCo Reconnect serves youth ages 16-24 through education, workforce development, housing service support, drop-in services (hot showers, meals, laundry, recreation, etc.) and wrap-around case management support.
The lead case manager is responsible for providing housing leadership and guidance to all other case managers on the site and assisting the program manager with special projects.
The lead case manager will give participants one-on-one mentorship, case management services, and assistance and referrals to needed services.The lead case manager is also responsible for assigning clients to case managers and overseeing the input of data into HMIS (Montgomery County Housing database) and ETO (LAYC database) to ensure client assessments and profiles are completed and up to date.
The lead case manager is also responsible for ensuring the Individual Development Plan (IDP) for all clients is updated and completed.
JOIN US AND SUPPORT YOUTH TO LIVE, WORK, AND STUDY WITH DIGNITY, HOPE, AND JOYLAYC/MMYC is an organization that makes a difference in our community.
We invite you to join our talented staff and become a part of an organization that is known for its commitment to excellence, mission, and respect for youth.
We value diversity as a strength, with 85% of our staff identifying as people of color. We prioritize recruiting and supporting staff who have shared life experiences as our youth.
LAYC/MMYC's mission is to empower a diverse population of youth to achieve a successful transition to adulthood, through multicultural, comprehensive, and innovative programs that address youths' social, academic, and career needs.
To achieve that mission, LAYC/MMYC provides services and opportunities to approximately 5,000 individuals annually to support academic achievement, promote healthy behaviors, and guide youth toward successful adulthood.
LAYC/MMYC also conducts advocacy and public policy work to broaden opportunities for youth.LOCATION:
Silver Spring,
MD
COMPENSATION:
$52,000 - $55,000
COMPETITIVE BENEFITS
In addition to a friendly work environment, we are pleased to offer the following benefits to our employees.
Medical, dental, and vision plans with prescription coverage.
Employer-paid life insurance
Voluntary long-term disability and supplemental life insurance
Matching 401(k) program beginning at hire
Ten days paid vacation leave per year, increasing to 20 with tenure, 12 days paid sick leave per year, 12 paid holidays per year.
Eight weeks paid parental leave, including adoption and foster care.Health club discounts
One day per week of telework for most positions upon 90-day completion.
ESSENTIAL RESPONSIBILITIES
Conduct assessments for new youth and develop and update the Individual Development Plans (IDP).
Demonstrate positive youth development skills and develop strong, healthy relationships with youth, family members, and others involved in the youth's life.
Monitor youth's progress and maintain frequent (at least biweekly) communication with youth through face-to-face meetings, phone calls, text messages, and any other means of communication to ensure strong connections and that individual goals are being addressed and met.
Make appropriate internal and external referrals, ensuring that required services are delivered on a timely basis.Work with community agencies, shelters, school leaders and staff, and all LAYC/MMYC program staff to develop and foster an effective coordination of services for youth.
Provide crisis intervention and coordinate response with the MoCo Reconnect Mental Health Counselor(s) when needed.Adhere to HIPPA regulations when preparing and maintaining case files for each participant, including enrollment and eligibility documents for housing and reengagement services.
Track youth outcomes, engagement, and participation in LAYC's Efforts-to Outcome (ETO) database system and Montgomery County's Homeless Management Information System (HMIS) database.
Submit monthly reports on caseload to Program Manager and keep roster spreadsheet updated.Work with the program manager to ensure programmatic benchmarks are met and consistent with DHHS policies and procedures.
Collect and maintain eligibility and enrollment documents, exit documents and notes.
Attend all prescribed meetings, trainings, and outreach events.
Provide day-to-day operational guidance to all case management staff across the department.
Establish a supportive network amongst all site Case Managers, identify training opportunities, and support the sharing resources and alignment of best practices across the department.
Serve as a resource to all staff on best practices for housing services and reengagement efforts for clients.Other assigned duties as needed.
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor's degree preferred; significant experience working with underserved youth will be considered.
Minimum 4 years of youth development experience.
Experience managing crisis situations.
Experience working with vulnerable populations preferred.
LAYC/MMYC requires the COVID-19 vaccine of all its employees. You will be asked to provide proof of vaccination at the time of your interview and at your onboarding.
Complete criminal and child abuse/neglect clearances.
SKILLS & QUALIFICATIONS
Strong interpersonal and organizational skills.
Knowledge of community and local housing resources.
Experience with HMIS and CRM data entry preferred.
Ability and desire to maintain a flexible schedule (school/community events, late nights, and weekends).
Experience of case management, monitoring and reporting.
Proficient computer skills, experience with ETO or other data collection systems is a plus.
Flexible, energetic, positive individual with commitment to youth development in a high quality, respectful environment.
Ability to work well and communicate with culturally diverse populations of youth and stakeholders.
PHYSICAL REQUIREMENTS
This is largely a sedentary position that requires speaking, hearing, seeing, and lifting small objects up to 10 lbs. May require the ability to travel locally and/or regionally.
LAYC/MMYC is an equal opportunity employer committed to providing opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status, or status within any other protected group.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.
In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
TO APPLY
Please submit a cover letter and resume.
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