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    Gameday Stadium Operations Representative - Las Vegas, United States - Las Vegas Raiders

    Las Vegas Raiders
    Las Vegas Raiders Las Vegas, United States

    1 week ago

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    Description
    Position Overview


    Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests.

    We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.

    Allegiant Stadium and the Las Vegas Raiders are hiring individuals to serve as Stadium Operations Representatives.

    This position will allow you to gain exposure in stadium operations, access control, and other team initiatives in an NFL setting.

    The ideal candidate for this role is energetic and possesses strong verbal and interpersonal skills, with the ability to communicate effectively with guests and other employees.

    Essential Job Functions


    • Assist with pregame pass pick-up and escorts on gamedays.
    • Operate gameday assistant check-in and communicate issues accordingly.
    • Operate gameday credential pick up window.
    • Prepare, distribute, and inventory all gameday credential supplies.
    • Escalate and communicate credential requests and issues on gamedays.
    • Support credential scanning operation and troubleshoot when necessary.
    • Proactively assist guests with questions, directions, special accommodations, and requests.
    • Support "Responsibility Has Its Rewards" program and troubleshoot any issues.
    • Support Cash to Card Kiosk program and troubleshoot any issues.
    • Assist with the preparation of the Teammate Incentive program; set up and operate redemption tables on gameday.
    • Assist with operating the Secret Shop program.
    • Proactively provide assistance, answer questions, and communicate security measures.
    • Conduct facility sweeps to ensure a safe and enjoyable experience for all fans; report potential hazards or incidents to the Game Day Operations Center.
    • Work in conjunction with all property vendors (i.e. law enforcement, food & beverage, security, retail, box office, etc.).
    • Have full knowledge of the Las Vegas Raiders ticket and stadium policies.
    • Have full knowledge of Allegiant Stadium gameday procedures and layout.
    • Enforce the team rules, regulations, and policies of the Las Vegas Raiders, Allegiant Stadium, and the National Football League.
    • All other duties as assigned.
    Qualifications


    • Must be available to work all Las Vegas Raiders home games as well as other Allegiant Stadium events as needed.
    • Excellent customer service skills.
    • Comfortable working in a fast-paced environment.
    Physical Aspects of Position (includes but are not limited to)


    • Occasional lifting and carrying up to 50lbs
    • Frequent walking, standing, sitting, bending, kneeling, pushing, and pulling
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