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O'Fallon

    Call Center Representative - O'Fallon, United States - Ideal Eye Surgery

    Ideal Eye Surgery
    Ideal Eye Surgery O'Fallon, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Join Our Team as a Call Center Representative

    Are you an excellent communicator with a passion for providing outstanding customer service? At Ideal Eye Surgery, we're committed to delivering exceptional patient care and ensuring a seamless experience for everyone who reaches out to us. Join our team and be part of our mission to provide personalized surgical eye care and superior service.

    About Us:

    Ideal Eye Surgery is dedicated to upholding the highest standards of excellence in eye care. With a focus on personalized attention and exceptional outcomes, we're proud to be recognized for our commitment to providing first-class service to our patients.

    Role and Responsibilities:

    As a Call Center Representative, you will play a vital role in our practice, with responsibilities including:

    • Promptly answering incoming calls and addressing inquiries from patients and other medical facilities.
    • Handling a high volume of calls efficiently, averaging between 100 to 200 calls per day.
    • Scheduling and rescheduling appointments, post-operative visits, and other medical office visits accurately.
    • Assisting with various administrative duties as assigned on a daily basis.

    Qualifications:

    • Strong communication skills and a customer-centric approach.
    • Ability to manage a high volume of calls while maintaining professionalism and accuracy.
    • Excellent organizational and multitasking abilities.
    • Previous experience in a call center or customer service role is preferred but not required.

    Job Type: Full-time

    Benefits:

    • 401(k) with matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8-hour shift
    • Day shift
    • Monday to Friday

    Join Our Team:

    If you're looking for a rewarding opportunity to contribute to our mission of excellence in eye care and patient service, we encourage you to apply today. Join us at Ideal Eye Surgery and be part of a team dedicated to making a positive impact in the lives of our patients.

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