- Registered Nurse with experience in Long-term care
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Nurse Account Manager - Denver, United States - Remedi SeniorCare
Description
Remedi SeniorCare is hiring a Nurse Account Manager
As a Nurse Account Manager, you will be responsible for customer service activities for a group of client facilities in the state of Colorado.
This includes complaint investigation and resolution, training facility staff to pharmacy policies and processes, and introduction of new technology products.
Must be a RN with Long Term Care experience to be considered for this role
Responsibilities
Visits assigned facilities in the state of Colorado at least monthly.
Responsible for customer service activities; complain investigation and resolution in concert with direct supervisor, consultant pharmacist, Quality Department, internal staff, and corporate staff.
Completes and submits progress reports promptly. When appropriate calls into or e-mails Quality to have the Progress Report initiated.Establishes positive relationships with facility administrator, nursing director, and nurse managers
Informs facilities of new pharmacy procedures, processes and forms. Distributes new materials as directed. Assists with special projects as assigned
In-services facility staff to pharmacy issues when necessary. Provides one-on-one instruction to staff nurses as appropriate
Performs medication storage audits, medication administration audits, Quality Assurance Reviews and other audits as requested
Assists consultant pharmacist with drug diversion investigations
Assists facilities with the implementation of technology products such as My Remedi ,
or other programs developed by the pharmacy and made available to its customers
Assists new facilities with transition activities, in-servicing, cart set up, emergency supply set up, etc. as directed
Qualifications
Associate/Bachelor's Degree
Exceptional organizational skills, able to self-direct activities and prioritize responsibilities
Ability to teach adults
Excellent verbal and written communication skills, good social skills
Ability to work under pressure and meet deadlines
Must maintain ability to travel up to 300 miles per work day sometimes it is more (not the norm)
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