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    Service Engineer - Seattle, United States - CalTek Staffing , Inc.

    CalTek Staffing , Inc.
    CalTek Staffing , Inc. Seattle, United States

    3 weeks ago

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    Description
    Job Description
    Job Description

    We are looking for a dedicated person to join our Service and Support team.

    If you love to troubleshoot and improvise, work comfortably together with some really cool clients, enjoy worldwide travel, and want to try something new, then you should check us out.


    In your role as a Service Engineer, you will collaborate with our clients and agents to troubleshoot problems, upgrade and configure software, perform repairs and calibrations, and visit client sites around the world to provide requested services, system installation, and customer training.

    General Job Responsibilities Include

    Service and Support

    Diagnose and resolve technical issues remotely on a wide variety of hardware and software

    Provide instruction on the use of our systems to customers, end users, and international agents

    Work hands-on to diagnose, repair and calibrate systems coming in for service

    Collaborate with Engineering and Production teams to resolve issues and improve future designs

    Seek out opportunities and contribute to workflow process improvements

    Record all requests for service in specified tracking systems

    Travel (Worldwide, usually alone, up to 50%)

    Perform on site troubleshooting, diagnosis and repairs

    Perform system calibrations

    Perform new system installations and operator training

    Provide hands-on instruction on the use of our systems

    Build and strengthen customer relationships while identifying new business opportunities

    Required Qualifications

    BA/BS degree in Engineering or minimum of 3 years in a related technical field

    Prior customer service/support experience with complex or technical products

    Excellent problem-solving skills, including examples and past success stories

    Fluency with computers and fast learner of new software applications

    Ability to read electrical schematics

    Ability to improvise and find intelligent ways to solve problems

    Hands-on skills to perform mechanical and electrical repairs as necessary

    Strong ability to communicate and connect with clients and agents, both orally and in writing

    Proactive and highly organized to keep up with the variety of ongoing customer needs

    Excellent small team player, professional demeanor

    Flexibility - willing to contribute at whatever level it takes to get the job done

    Valid passport and vaccine record, including COVID-19

    Candidates must be authorized to work in the US. Visa sponsorship is not available

    Extra Credit

    Familiarity with test standards:
    ASTM, ISO, and UL

    Solid foundation in heat transfer and thermodynamics

    3 years experience in software applications configuration

    Fluent in written and spoken Chinese, pref Mandarin

    Company Description

    CalTek is a manufacturing, technical, engineering and IT consulting firm that has expanded its business operations from its headquarters in San Diego, throughout all of California and into Arizona, Colorado, Florida, Georgia, Texas and Washington.

    CalTek has staffed positions with global companies such as Siemens, Parsons, and Illumina but also works with startups with 10+ employees.

    Company Description

    CalTek is a manufacturing, technical, engineering and IT consulting firm that has expanded its business operations from its headquarters in San Diego, throughout all of California and into Arizona, Colorado, Florida, Georgia, Texas and Washington.

    CalTek has staffed positions with global companies such as Siemens, Parsons, and Illumina but also works with startups with 10+ employees.

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