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    Service Engineer - Seattle, United States - Global Enterprise Technologies

    Global Enterprise Technologies
    Global Enterprise Technologies Seattle, United States

    3 weeks ago

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    Description
    Job Description


    Job Description Salary:
    Service Engineer
    Customer Service Location · Seattle, WA.

    Job Summary

    GET Service Engineers (SE) provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration.

    In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

    The candidate must be a U.S. Citizen. This is a requirement for this position.


    Security Clearance not required prior to applying; GET will begin the security clearance process once the right candidate is selected.

    Our Security Team will walk the selected candidate through the process.


    All offers of employment are contingent upon one's eligibility to obtain and maintain a government security clearance sponsored by GETNA.

    Key Responsibilities

    Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements.
    Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
    Maintain accurate on-site service inventory at assigned (FILL IN CITY) facilities.

    Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.

    Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback.
    Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
    Other assignments as requested by Management

    Job

    Requirements(minimum)

    May require regional/national travel for backup/emergency coverage
    U.S. citizenship required. This is required.
    Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
    Ability to travel for training (3-4 weeks)
    Our Security team will help selected candidate with the Clearance process. Clearance not required prior to applying for position.

    Academic Qualifications

    Minimum 1-year experience in technical support role
    Must have a familiarity with electro-mechanical devices and automation equipment
    A working knowledge of thermal printing or laser printers would be an asset
    Must have good troubleshooting skills.

    Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.

    Capable of working without direct supervision
    Excellent communications skills

    About Global Enterprise Technologies


    GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world.


    Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation.

    GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

    We offer

    competitive compensation, flexible schedules, and a fun, diverse work environment.

    Benefit Package &

    Time Off Includes:
    Medical, Dental, Vision & Flexible Spending Account

    17 Vacation days, 10 holidays, 8 sick/personal days

    Short-term and long-term disability

    Safe Harbor 401K

    To learn more about our company or to apply directly from our website please click here

    #J-18808-Ljbffr
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