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Client Relationship Manager - Murrieta, United States - McCabes Landscape
Description
Job Description
Job DescriptionSalary: $22-27/hourAbout Us:
McCabe's Landscape has been a cornerstone of the French Valley area for 20 years, providing top-notch landscaping services. As a family-owned business, we pride ourselves on fostering long-standing employment relationships, promoting from within, and maintaining a laid-back yet hardworking culture. Our monthly team wellness activities are a testament to our commitment to a balanced work-life environment.
Position: Client Relationship Manager
Employment Type: Full-time, Monday to Friday
Location: Onsite at our French Valley office in Murrieta, CA with local travel to nearby client sites
Key Responsibilities:
Serve as the primary point of contact for clients at the end of the building process, effectively listening to their needs, capturing information accurately, and ensuring it is entered into appropriate systems.
Follow through on client inquiries and issues, ensuring timely and satisfactory resolutions.
Manage conflict and de-escalate situations to maintain positive client relationships.
Oversee the closeout details of completed jobs and ensure warranty repair work is handled promptly.
Manage and grow the gardening division, including routing, employee oversight, quality checks, contract management, and customer service.
Utilize Office 365, Salesforce, Asana, and QuickBooks to maintain client and project information.
Conduct quality checks and ensure customer satisfaction with landscaping services.
Communicate effectively in both English and Spanish, both written and verbal.
Assist with sales activities and client retention strategies.
Qualifications:
3-5 years of direct customer service experience.
Exceptional organizational skills and a solid work ethic.
Strong conflict management and de-escalation skills.
Ability to read, speak, and write in both English and Spanish.
College degree preferred; industry-related experience is an acceptable substitute.
Knowledge of plants, landscapes, and grass is a plus but not required.
Experience in the construction or maintenance field is a plus.
Some sales experience preferred.
Proficiency with Office 365, Salesforce, Asana, and QuickBooks.
Strong written and verbal communication skills.
A desire to grow within the company and advance in their career.
What We Offer:
$22-$27 an hour based on experience; high end of the range only available to those that meet all of the above qualifications and criteria
Opportunities for career advancement and professional development
Monthly team wellness activities
A supportive and engaging work environment
The chance to be part of a company that values work-life balance and employee satisfaction
How to Apply:
Interested candidates should send their resume and a cover letter detailing their experience and why they would be a great fit for this role to
Join McCabe's Landscape and be part of a team that values dedication, growth, and a positive work environment. We look forward to welcoming you to our family
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