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    Desktop - Help Desk - Chicago, United States - Quadrant

    Quadrant
    Quadrant Chicago, United States

    3 weeks ago

    Default job background
    Description

    Help Desk

    Scott AFB, IL

    Must:

    Active DoD Secret clearance required
    Experienced Help Desk/ Desktop Support Admin
    3 years of experiencing with the following
    Experience using the Remedy Ticketing system
    Active Directory experience is a plus
    Must have excellent communication skills (oral and writing).
    Excellent communications both written and verbal skills
    Strong attention to detail
    Ability to interact with Senior Government Leadership in an professional manner
    Excellent people skills and client facing skills CompTIA Security+ CE required


    Duties:

    Provide technical support including client hardware and software support
    Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
    Resolve customer issues using automated remote control software or other remote tools where possible
    Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
    Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
    Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
    Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
    Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral

    *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
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