Desktop Support L3 Engineer - Montevallo, United States - smart techlink

smart techlink Montevallo, United States

1 week ago

Description

Job Description

JOB TITLE: Desktop Support L3 Engineer

LOCATION: Huntsville, AL (FULLTIME/ ONSITE)

Relevant Experience: 10+ Yrs.

Job Description

Relevant Experience: 10+ Yrs.

Must Have Technical/Functional Skills:

Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.

With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service

Roles & Responsibilities:

Network (LAN, WAN and Wireless)

Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)

TCP/IP, DHCP, Subnetting, VLAN, POE

Experience with packet capturing, example: Wire Shark

Network maintenance, support and refresh

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Data Center (Server Room) Management

Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Server Management

Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair

DHCP, DNS, Print Server, File Shares, Microsoft SCCM

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware

Knowledge of Server 2012/2016 Policy and Security Management

Critical plant floor hardware support

Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)

ANDON and PLC (Programmable Logical Controls) support knowledge

First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's)

Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management

Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time

On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime

Other Must Have Attributes for Level 3

Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment

Strong team worker with professional demeanor and strong ethics

Good written and oral communication skills are required

Experience with remote control tools and remote support (off-site)

Ongoing support of various Manufacturing computer systems

Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects

Change Management process

Associate or Bachelor's Degree in Computer Information Systems, Computer Science or related field

TMMBC English 50%-100% Competence

Thanks & Regards

Insiya Gandotra | Technical Recruiter

Direct: EXT 604

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