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    Marketing and Communications Associate - Tustin, United States - Strategic Marketing, Inc.

    Strategic Marketing, Inc.
    Strategic Marketing, Inc. Tustin, United States

    5 days ago

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    Description


    Our Marketing and Communications Associates are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.


    Upon joining our goal-driven, energetic team, the Marketing and Communications Associate will receive two weeks of intensive hands-on training to become a resident expert in...

    The products and services available
    Riverside market demographics
    Consultative sales techniques
    Verbal and written communication styles
    Account activation, delivery methods, and installation details
    Proper compliance procedures and handling of confidential customer information
    And more


    The training does not stop there either Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.

    As our Marketing and Communications Associate, you will use a lead-based system to meet with customers.

    The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Marketing and Communications Associate must be hospitable, professional, understanding, and active listeners.

    You will also...
    Follow all CDC and local mandates while working with customers. Your safety and the customer's are our top priority, and we will not compromise that
    Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines

    Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.

    Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets
    Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client


    Marketing and Communications Associate Qualifications:
    A minimum of 1-2 years of experience in a customer service, sales, or client-facing position.
    Take pride in your achievements. You always give 100% and embrace challenges with open arms. Don't worry, our team will be there if you need help
    Have a sense of humor. Let's face it. In this day and age, we should all try to laugh a little more and enjoy the moment.
    Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events
    Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees

    #J-18808-Ljbffr
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