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- Swiftly and accurately resolve issues and inquiries while managing the support queue. This includes monitoring and tidying up tickets, as well as gathering necessary details from customers to ensure appropriate responses. When needed, escalate matters to the Leadership team.
- Keep customers and internal teams informed about the status of pending support tickets through timely updates.
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- Possess strong listening and organizational proficiencies.
- Exhibit excellent customer service skills in both verbal and written communication.
- Establish a track record of meeting customer needs while maintaining high levels of satisfaction.
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Customer Service Representative - Rockville, United States - Addison Group
Description
Job Description
Job DescriptionRole: Customer Service Representative
Location: Rockville, MD
Pay Rate Range: $17/Hour & up to $21/Hour upon conversion
Internal Job ID: 520031
Our Client in Rockville, MD is seeking a Customer Service Representative to join their team The role of the Customer Support Representative encompasses engaging with clients across diverse sectors with the primary focus on delivering exceptional service related to their orders and inquiries.
Responsibilities on a Daily Basis:
Requirements:
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
