Medical Customer Service Representative - Gaithersburg, United States - Meduit

Meduit

Verified Company

Gaithersburg, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ESSENTIAL JOB FUNCTIONS:

Providing exceptional and confident customer service to all in a highvolume call center environment.
Making and receiving calls to patients regarding their account while working towards a common resolution
Meeting or exceeding established metric goals
Referencing patient health information from the client system to address patient questions as well as updating and notating said system(s)
Following established policies and procedures to resolve patient accounts.
Demonstrate an ability to use empathy, compassion, problem solving skills, negotiation, and deescalation.
Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

MINIMUM REQUIREMENTS:

H.S. Diploma/GED
Minimum 1 year experience in callcenter environment
Must be willing to submit for a background check.
Characterize high integrity.
Excellent interpersonal, verbal, and written communication skills.

PREFERRED QUALIFICATIONS:

Able to work successfully in a fastpaced environment.
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA.
Experience with medical billing/claims processing.
Time management and sound decisionmaking skills.
Have a positive attitude and demonstrate teamwork.
Strong organizational and problemsolving skills.
Provide excellent customer service in a variety of situations, including those that escalate.
Able to use strong attention to detail and data management skills.

LOCATION:
18310 Montgomery Village Avenue Suite 775. Gaithersburg, Maryland 20879

SCHEDULE:
Full-time (8-hour shift)
Monday - Friday

PAY:
Starting at $ $19.00 hourly

WHAT WE OFFER:
Full comprehensive Paid Training Program (3+ weeks)
Medical, Dental, and Vision insurance
HSA and FSA available
401(K) plans with company match
PTO and Paid holidays
Employer paid life insurance and long-term disability
Internal company growth
Steady work schedule

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.

Education
Required