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    Retail Key Holder - Seattle, United States - Filson

    Filson
    Filson Seattle, United States

    1 week ago

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    Description

    **Retail Key Holder**

    at Filson Seattle In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

    Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

    **Key Holder**

    Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.

    ***Responsibilities:***

    Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.

    Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees

    Observes and provides feedback to support members of staff in a culture of 360 degree communication.

    Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.

    Supports marketing events and stories through in store promotion, clientel emails, and community outreach.

    Prepares reports by collecting, analyzing and summarizing information

    Ensures availability of merchandise and services by maintaining inventories.

    Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.

    Protects employees and customers by providing a safe and clean store environment.

    Manage customer service and selling to drive a performance culture.

    Supports store operations by enforcing company programs, initiatives, policies and procedures.

    Other duties as assigned.

    ***Qualifications:***

    Exceptional selling skills, customer service, and clientele

    Minimum of one year in a leadership role

    Experience using data to make informed decisions

    People development and growth experience

    Friendly and outgoing; service mentality

    Strong written and verbal communication skills

    PC based computer skills; with Word and Excel

    Ability to work weekends, holidays and evenings.

    Must have high school diploma or equivalent.

    Must be 18+ yrs old

    ***Requirements:***

    Able to lift and carry 30 pounds

    Able to reach overhead

    Able to pull clothing and luggage from shelves

    Able to bend, kneel, or stoop

    Must be able to stand for long periods of time

    *Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.*

    *Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.*

    *With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.*

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