Key Holder/Retail Specialist - Seattle, United States - General Catalyst Partners

Description

**Key Holder/Retail Specialist**

at Tempo Seattle **Who We Are**

Tempos mission is to give everyone the power to realize their strength and lead a healthy, full life.

Its the first and only personal training solution that can track your motion and use that data to give you a richer and more effective workout in live and on-demand classes. Using 3D sensors and A.I., Tempo enables expert coaches to correct your form and provide personalized feedback in real-time.

With its stunning and compact design, Tempo and all its included accessories can be tucked away and fit seamlessly into any home. We believe the combination of beautiful hardware, AI technology, and premium content is how we help our members build a lifelong habit with fitness.

Tempo is thriving and were experiencing growth of over 300% in sales. Headquartered in San Francisco, Tempo's all-star team includes alumni from Google, YouTube, Netflix, Airbnb, Pixar, and Orangetheory, backed by $300 Million in funding from Softbank, General Catalyst, Norwest Venture Partners, Founders Fund, Khosla Ventures, DCM, and Signal Fire.

**About the Role**

Tempo is seeking a charismatic, results-oriented, and enthusiastic Sales Associate who can skillfully drive business from the front lines, as well as lead a team to do the same, in one of our first retail locations. In addition to understanding the needs of our customers and building long lasting relationships through in-store and online interactions, you will also exhibit your deep knowledge of our product by leading compelling customer demonstrations. As a master communicator, you will create a new ecosystem of customers, brand ambassadors, and partners to fuel growth for our company. If youre highly motivated, passionate about fitness, and eager to drive impact in your local community, then we would love to meet you

**Responsibilities:**

Execute Tempos retail sales strategy through compelling customer interactions in store, and personalized phone and email follow-ups

Maximize sales through exceptional customer service and by demonstrating a deep understanding of Tempos brand, product, and technology

Lead conversations to understand each customers unique fitness goals/journeys and educate them on how Tempo can empower them to achieve any one of their goals

Run premium-quality demos with both scheduled and walk-in customers

Advise teammates on best practices to cultivate a positive team culture that embraces Tempos values and mission

Become a brand ambassador in store and online to generate leads

Utilize CRM software to maintain customer information, preferences, and feedback to maximize lead conversion

Employ KPI reporting to identify opportunities within the sales funnel and execute sales best practices to drive sales and brand awareness

**Qualifications:**

4+ years of experience in sales or customer facing role (preferably tech, fitness, or premium product retail)

2+ years of experience leading a team or store based leadership role

Customer-first with an ability to deliver great customer experiences that build brand loyalty and deliver exceptional sales results

Empathetic, outgoing, and personable professional demeanor

Team-oriented with a drive to exceed sales targets

Master verbal and written communicator

Ability to adapt quickly to evolving business needs and changes in retail strategy; has high learning agility

Resilient; can handle difficult customer situations and turn those customers into brand champions

Flexibility to work a standard retail schedule, including evenings, weekends and holidays

Demonstrated excitement and knowledge about fitness and our technology

Experience working with CRM software, Slack, G Suite, Apple products preferred

Ability to carry boxes 25-30lbs for stock transfers

Can bend, reach, lift and move stock and products

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

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