- Responds to situations as first-line product support to isolate or fix problems in software.
- Involved in customer installation and training. Provides support to customer/users where the issue is technical in nature.
- Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
- Coordinate queue management and resolution times for technical support tickets.
- Liaise with functional support teams to address critical technical support items and assist the team with client triage sessions.
- Collaborate with Prod Ops to track monitoring issues and provide assistance as required to the Ops teams.
- Should be able write basic SQL queries
- Should be comfortable with Microsoft SQL Server Management Studio
- Good communication skills
- Can work well with remote teams
- This hybrid position is located in Jacksonville, Florida office
- Pragmatic and capable of solving complex issues
- Ability to understand business needs
- Excellent communication and client-focus
- Push innovative solutions
- Service-oriented, flexible & team player
- Self-motivated, take initiative
- Attention to detail
- Ability to speak Spanish is a plus
- BS in Finance (Information Technology minor)
- BS in Information Systems
- BS in Business with an Information Technology minor
- BS in Computer Science
- BS in Engineering
- Good to have finance Asset Liability Management domain knowledge
- Interested in data ETL
- Interested in Finance and Fintech is a plus
- Other technical skills: Scripting and programming
- Any informal experience a plus
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
-
Account Support Representative
6 days ago
KeHE Distributors Jacksonville, FL, United StatesWhy Work for KeHE?Full-time · Pay Range: $19.90/Hr. - $29.19/Hr. · Shift Days: , Shift Time: · Benefits after 30 days · Health/Rx · Dental · Vision · Flexible and health spending accounts (FSA/HSA) · Supplemental life insurance · 401(k) · Paid time off · Paid sick time · Short te ...
-
Customer Support Representative
3 days ago
Cass Information Systems Jacksonville, United States Part time** Customer Support Representative - Part-Time** · **Job Category****:** Administrative/Support **Requisition Number****:** CUSTO001327 Showing 1 location **Job Details** · **Description** · The Customer Support Representative is responsible for handling incoming client and ve ...
-
Product Support Representative
3 weeks ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to lear ...
-
Account Support Representative
3 days ago
KeHE Distributors Jacksonville, United StatesWhy Work for KeHE?: · Full-time · Pay Range: $19.90/Hr. - $29.19/Hr. · Shift Days: , Shift Time: · Benefits after 30 days Health/Rx · Dental · Vision · Flexible and health spending accounts (FSA/HSA) · Supplemental life insurance · 401(k) · Paid time off · Paid sick ti ...
-
Technical Support Representative
3 weeks ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly ev ...
-
Technical Support Representative
1 hour ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly ev ...
-
Senior Product Support Representative
1 week ago
FIS - Fidelity Information Services Jacksonville, United StatesAs a Senior Product Support Representative, you will be the face of the FIS organization and will utilize your considerable communication skills to build strong and lasting relationships with your clients. Your daily work will be to assist the Ambit Representative, Product, Suppo ...
-
Senior Product Support Representative
3 days ago
Jobs for Humanity Jacksonville, United StatesCompany Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
-
Product Support Representative III
1 week ago
FIS - Fidelity Information Services Jacksonville, United StatesFIS Management Services, LLC seeks Product Support Representative III in Jacksonville, FL to provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to customer product inquiries via telephone or in written internet-b Support, Representative, Prod ...
-
Product Support Representative III
2 weeks ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn ...
-
Customer Technical Support Representative
4 days ago
IQ Fiber Jacksonville, United StatesThe Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the ...
-
Product Support Representative II
1 week ago
FIS - Fidelity Information Services Jacksonville, United StatesProvide ongoing support to functional resources to help triage client issues and participate in technical initiatives to ensure that client environments are stable and performing at acceptable levels. Serve as a point of escalation for troubleshootin Support, Representative, Tech ...
-
Product Support Representative-PSR
2 days ago
Linder Industrial Machinery Jacksonville, United StatesJob Summary: · Expand Linder's presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder's "all makes" products and demonstrate by actions that the PSR and Linder are solutions providers. · Responsibilities: · ...
-
Product Support Representative Specialist
3 days ago
Jobs for Humanity Jacksonville, United StatesCompany Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
-
Product Support Representative II
1 week ago
Jobs for Humanity Jacksonville, United StatesCompany Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
-
Technical Support Representative II
5 days ago
LotSolutions, Inc. Jacksonville, United StatesJob Description · Job DescriptionThe Technical Support representative investigates, evaluates, and negotiates service contract claims to our contractual liability. Effects settlement within prescribed limits and submits recommendations to supervisor on cases exceeding personal se ...
-
Customer Technical Support Representative
4 days ago
IQ Fiber Jacksonville, United StatesJob Description · Job DescriptionThe Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter int ...
-
Product Support Representative-PSR
16 hours ago
Linder Industrial Machinery Company Jacksonville, United StatesJob Description · Job DescriptionJob Summary: · Expand Linder's presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder's "all makes" products and demonstrate by actions that the PSR and Linder are solutions pro ...
-
Product Support Representative II
1 week ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to lear ...
-
Product Support Representative III
4 days ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and ...
Product Support Representative I - Jacksonville, United States - FIS Global
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
0%Job Description
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?
About the role:
As a Product Support Representative I - ETL (Extract, Transform, Load) Data Support Analyst (Finance), you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
About the team:
We are a team that supports an Asset Liability Management software used by various banks and financial institutions. The team consists of problem solvers that take technical issues and work with the client and internal stakeholders to resolve issues encountered by clients.
What you will be doing:
We are looking for an ETL Data Analyst to provide technical support to our clients for our ETL software solution called BancWare Data Integration. This position is ideal for someone enjoys data transformation and is interested in Fintech. You will help provide ongoing support to functional resources to help triage client issues. You will also serve as a point of escalation for troubleshooting and resolution of technical issues.
What you will need:
Technical skills: SQL
Miscellaneous:
Soft skills:
Preferred Qualifications:
Added bonus if you have:
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass