- Handle customer inquiries and resolving support issues such as trade entry, report receipt or download receipt.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Prior capital markets experience preferred
- Strong analytical, organizational and time management skills
- The ability to work independently
- You are an excellent communicator and strong problem-solver
- Knowledge of FIS products a plus
- Documents client information and recurring technical issues to support product quality programs and product development
- Extremely comfortable working with computers and a variety of applications
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
-
Product Support Representative III
2 weeks ago
FIS - Fidelity Information Services Jacksonville, United StatesFIS Management Services, LLC seeks Product Support Representative III in Jacksonville, FL to provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to customer product inquiries via telephone or in written internet-b Support, Representative, Prod ...
-
Product Support Representative III
4 weeks ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn ...
-
Product Support Representative III
5 days ago
FIS - Fidelity Information Services Jacksonville, United StatesHandle customer inquiries and resolving support issues such as trade entry, report receipt or download receipt. Provide in-depth product support and researching client issues. Troubleshoot problems with equipment or software applications and recomm Support, Representative, Produc ...
-
Product Support Representative III
2 weeks ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to lear ...
-
Product Support Representative III
3 days ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and ...
-
Product Support Representative III
1 week ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · About the role: · The world of finance moves fast. At FIS, we're faster. Our teams are empowered t ...
-
Product Support Representative III
2 weeks ago
FIS Global Jacksonville, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and ...
-
Benefits Specialist Ii
1 week ago
Northeast Florida Area Agency Jacksonville, United States**SUMMARY** · This position will work remotely most of the time. The professional staff is 100% Medicaid related and shall perform some or all of the following ADRC intake, screening and triage activities that inform eligible or potentially eligible individuals, their families, a ...
-
WWW Operations Specialist
1 day ago
JEA Jacksonville, United StatesThe specialist serves in a program managerial capacity providing central resources for the management and operational field teams providing field system support, process documentation and analysis and synthesizing customer data and identifying trends enabling management to make d ...
-
ClinChoice Jacksonville, United StatesPosition: Senior Regulatory Affairs Program Lead – Medical Devices · Employment type: Permanent · Location: Jacksonville, FL or Irvine, CA (2 days per week) · ClinChoice is a global CRO that offers high-quality one-stop service to biopharmaceutical, medical device, and consumer p ...
-
Commercial Relationship Manager III
1 day ago
EverBank NA Jacksonville, United StatesJob Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilita ...
-
Commercial Relationship Manager III
5 days ago
EverBank NA Jacksonville, United StatesJob Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilita ...
-
Commercial Relationship Manager III
1 week ago
EverBank Jacksonville, United StatesCommercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilitate delivery of a com ...
-
Commercial Relationship Manager III
4 days ago
EverBank NA Jacksonville, United StatesJob Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilitat ...
-
Commercial Relationship Manager III
2 weeks ago
EverBank Jacksonville, United StatesCommercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilitate delivery of a com ...
-
Commercial Relationship Manager III
1 week ago
EverBank NA Jacksonville, United StatesJob Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilita ...
-
Commercial Relationship Manager III
2 weeks ago
EverBank NA Jacksonville, United StatesJob Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilitat ...
-
Commercial Relationship Manager III
1 week ago
EverBank NA Jacksonville, United StatesJob Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilitat ...
-
Accounts Payable/ Reconciliation Specialist
5 days ago
Integrated Resources, Inc Jacksonville, FL, United StatesJob Title: Accounting Associate II · Job Location: Jacksonville, FL · Job Duration: 6+ Months (Possibilities of Extension) · Job Description: · This Accounting Associate III role resides in Corporate Finance - Corporate Payables team and is responsible for accounting related ...
-
Technical Application Analyst III
2 weeks ago
ADP Jacksonville, United StatesApplications for this posting will be accepted until 05/01/2024NAS Workforce Management Center of Excellence is hiring a · Tech Appl Analyst III · (Report Writer) .As a T ech Appl Analyst III , you will work with clients to analyze their business needs and be responsible for th ...
Product Support Representative III - Jacksonville, United States - FIS Global
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%Job Description
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?
About the role:
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?
About the role:
As a Product Support Representative III, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
What you will be doing:
What you will need:
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass