Jobs
>
Jacksonville

    Product Support Representative III - Jacksonville, United States - FIS Global

    FIS Global
    FIS Global Jacksonville, United States

    1 month ago

    Default job background
    OTHER
    Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor's Degree

    Travel Percentage :

    0%

    Job Description

    The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

    About this role:

    As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. This role serves as the primary liaison for service side of the client relationship, building of relationships with client contacts and coordination of the client loyalty process. Individual contributor role. This will be an experienced professional with experience in a client support role and some domain knowledge. Should be able to act independently to manage client issues, client engagement, client communication and issue triage. Will coordinate and work with other functional and technical teams to resolve issues for clients.

    Accountability of Role:

    Provide front line support to clients to manage the post-production business as usual status for Protegent applications and help triage client issues. Participate in coordination with other internal teams to ensure that client environments are stable and performing at acceptable levels. Serve as a point of escalation for troubleshooting and resolution of client issues.

    What you will be doing

    • Provides in-depth product support to FIS clients by resolving incoming inquiries.
    • Responds to customer product inquiries via telephone, email or client support ticketing portal.
    • Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
    • Identify root cause and provide RCA's per FIS procedures.
    • Handle client escalations and ensure client satisfaction by proactively communicating with multiple resource levels, including high-level management
    • Document customer information and recurring issues to support product quality programs and product development.
    • Readily accepts responsibility for client issues, and works to resolve, even if issue is beyond normal work.
    • Share information and cooperates. Regularly informs other team members of both the events and the actions affecting the group. Collaborates regularly with team members on issues affecting clients and the team.
    • May select, develop, and evaluate personnel to ensure the efficient operation of the function.

    What you bring:

    • Strong analytical, organizational and time management skills
    • The ability to work independently
    • You are an excellent communicator and strong problem-solver
    • Knowledge of FIS products a plus
    • Good to have finance [Capital Markets] domain knowledge
    • Can work well with remote teams.
    • Proactive, adaptable, and assertive in work & communication.
    • Ability to establish and meet expectations
    • Ability to accept responsibility for client issues and prioritize per client needs.
    • Proficient with MS Office Suite and specifically MS Excel
    • Good to have SQL skills and ability to write simple queries.
    • Nice to have some basic knowledge of common coding language such as HTML, XML, aspx, C Sharp, C++, Etc.


    What we offer you:
    At FIS, we hire the best. In return, you receive exceptional benefits including:

    • Opportunities to innovate in fintech
    • Tools for personal and professional growth
    • Inclusive and diverse work environment
    • Resources to invest in your community
    • Competitive salary and benefits
    FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $52, $86,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

  • FIS Global

    Product Support Representative III

    2 weeks ago

    FIS Global Jacksonville, United States OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and ...

  • FIS - Fidelity Information Services

    Product Support Representative III

    3 weeks ago

    FIS - Fidelity Information Services Jacksonville, United States

    Handle customer inquiries and resolving support issues such as trade entry, report receipt or download receipt. Provide in-depth product support and researching client issues. Troubleshoot problems with equipment or software applications and recomm Support, Representative, Produc ...

  • FIS Global

    Product Support Representative III

    1 month ago

    FIS Global Jacksonville, United States OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to lear ...

  • FIS - Fidelity Information Services

    Product Support Representative III

    1 week ago

    FIS - Fidelity Information Services Jacksonville, United States

    Provides in-depth product support to FIS clients by resolving incoming inquiries. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Documents customer information and recurring technical issue Support, Representative, Produc ...

  • FIS Global

    Product Support Representative III

    2 weeks ago

    FIS Global Jacksonville, United States OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/BusinessJob Description · FIS Management Services, LLC seeks Product Support Representative III in Jacksonville, FL to provide in-depth pr ...

  • FIS Global

    Product Support Representative III

    3 weeks ago

    FIS Global Jacksonville, United States OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · About the role: · The world of finance moves fast. At FIS, we're faster. Our teams are empowered t ...

  • FIS Global

    Product Support Representative III

    3 weeks ago

    FIS Global Jacksonville, United States OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and ...

  • Tyonek Native Corporation

    Aircraft Mechanic II

    2 weeks ago

    Tyonek Native Corporation Jacksonville, United States

    GENERAL DESCRIPTIONPerform Organizational and Intermediate, level maintenance on MV-22 aircraft onboard Marine Corps Air StationDUTIESPerform ACM II Avionics dutiesSupport O/I/D-Level scheduled and unscheduled maintenance to include documentation, troubleshooting, inspections, co ...

  • Mavis Tire Supply

    Tire Kingdom

    4 days ago

    Mavis Tire Supply Jacksonville, United States

    Tire Kingdom & Mavis Tires & Brakes at Discount Prices - · Automotive Assistants & Service Managers · Tire Kingdom is proud to join Mavis Tires Family. We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one of our state-of-the-art automot ...

  • EverBank NA

    Commercial Relationship Manager III

    3 days ago

    EverBank NA Jacksonville, United States

    Job Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilita ...

  • Syska Hennessy

    Plumbing/Fire Protection Engineer III/Designer- IV

    1 week ago

    Syska Hennessy Jacksonville, United States

    Watch your work come to life in landmark projects around the world when you partner with Syska Hennessy Group As a global leader in consulting, engineering, and commissioning services, we specialize in MEP, information and communication technology, architectural lighting, vertica ...

  • EverBank NA

    Commercial Relationship Manager III

    3 weeks ago

    EverBank NA Jacksonville, United States

    Job Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilitat ...

  • EverBank NA

    Commercial Relationship Manager III

    3 weeks ago

    EverBank NA Jacksonville, United States

    Job Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilita ...

  • EverBank NA

    Commercial Relationship Manager III

    4 weeks ago

    EverBank NA Jacksonville, United States

    Job Description · Commercial Relationship Manager III · The Commercial Relationship Manager (CRM III) has responsibility for establishing, developing and maintaining relationships with the banks most complex business clients. The CRM III works with internal partners to facilitat ...

  • JEA

    WWW Operations Specialist

    2 weeks ago

    JEA Jacksonville, United States

    The specialist serves in a program managerial capacity providing central resources for the management and operational field teams providing field system support, process documentation and analysis and synthesizing customer data and identifying trends enabling management to make d ...

  • Progress Residential

    Service Technician III

    1 day ago

    Progress Residential Jacksonville, United States

    Job Description · Job DescriptionEmployment with Progress Residential is conditional on a satisfactory background and drug screen. · Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions ...

  • Mavis Tire Supply

    Tire Kingdom

    4 days ago

    Mavis Tire Supply Jacksonville, United States

    Job Description · Job DescriptionTire Kingdom & Mavis Tires & Brakes at Discount Prices - · Automotive Assistants & Service Managers · Tire Kingdom is proud to join Mavis Tires Family. We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at on ...

  • KIPP Jacksonville Public Schools

    Gifted Teacher

    2 weeks ago

    KIPP Jacksonville Public Schools Jacksonville, United States

    Job Description · Job DescriptionCompany Description · KIPP · KIPP Public Schools is a network of 280 public charter schools, 15,000 educators and 175,000 students and alumni. While each of our schools is as unique as the community to which it belongs, we are united around a shar ...

  • Ampcus Incorporated

    Project Manager III

    3 days ago

    Ampcus Incorporated Jacksonville, United States

    Title: Project Manager III* · Location: Jacksonville, Florida – · Duration: 12 months assignment with the possibility of extension · Day to Day responsibility- We are looking for a Project Manager to oversee and enhance our hiring processes within the Hiring Operations team. Thi ...

  • Baptist Health

    Claims Resolution Specialist III, Physician Billing Office, Baptist Metro Square

    2 weeks ago

    Baptist Health Jacksonville, United States

    Job Posting Summary · Baptist Health is looking to add a Claims Resolution Specialist III to our Physician Billing team at Baptist Metro Square. This is a Full-Time Days opportuntiy. · The Claims Resolution Specialist III should have expertise in the following areas within the ...