Product Support Representative - Jacksonville, United States - FIS Global

Description

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
As a Product Support Representative, you will play a crucial role in supporting both our clients and their suppliers through our ticketing system and call queue. You will be responsible for managing a daily call volume ranging from 25 to 40 calls, alongside responding to service requests via our ticketing system. This role demands excellent multi-tasking abilities as you will handle both channels simultaneously.

About the team:

The Integrative Payables group is a rapidly growing business unit specializing in Integrative Payables solutions, offering a dynamic range of payment services including checks, ACH, and virtual cards to streamline the payment process for our clients and their suppliers. Our commitment to innovation, customer service, and team cohesion has resulted in excellent retention and opportunities for internal growth.

What you will be doing:
- Providing exceptional customer service to clients and suppliers, addressing inquiries and resolving issues related to payment processing through calls and ticketing system
- Efficiently managing a call queue, ensuring timely and accurate support, with an ability to handle 25-40 calls per day
- Demonstrating a keen interest in learning about our products and services to enhance customer support
- Utilizing Salesforce, JMS internal system, and phone systems effectively, following comprehensive training
- Embracing opportunities for growth within the company, including potential specialization in ticketing system support

What you will need:
- Demonstrated passion for helping people and providing outstanding customer service
- Openness to learning and growth within the company; prior financial services experience is a plus
- Customer service experience, preferably in a call center environment
- Basic proficiency in Outlook and Excel
- Excellent multi-tasking and problem-solving skills

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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