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Customer Success Manager, Mobile - Redwood City, United States - Pubmatic
Description
PubMatic (Nasdaq:
PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future.
PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.
By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
PubMatic is immediately hiring a Customer Success Manager, MobileApp to join our growing team in Redwood City .
Customer Success Managers (CSMs) are the primary owners of PubMatic's global Publisher base.
You develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity.
Our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and a deep understanding of PubMatic's product offerings and the market.
Reporting to the Associate Director of Customer Success, Mobile overseeing our western regional publisher portfolio, you will deliver on quarterly top-line revenue targets with responsibility to ensure PubMatic exceeds the publisher expectations, all while protecting their brand.
Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
Our Team:
From the super analytical and process driven pack to the 'work hard, play hard' characters, no two team members are the same.
Responsibilities:
Manage a portfolio of mobile app and high-potential publishers, thoroughly understanding growth drivers, identifying opportunities, managing risks and creating multi-quarter plans for achievement
Leverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards "programmatic-first"
Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic's publishers
Develop an understanding of technical aspects of ad serving and SSP functionality
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics
Requirements:
2+ years of experience in client-facing services role, such as consulting or customer success
Prior ad tech experience; SSP or DSP
Strong written + verbal communication skills
BA/BS degree
Preferred:
Prior success with managing publishers, mobile app is a plus
Prior SSP experience with or without Mobile experience or Prior Mobile experience without SSP experience
Flexible, startup mindset with proven success in fast-paced, unstructured environments
Experience working with high growth clients - proven success building relationships with and influencing the perspective of decision makers
Extremely proactive and biased towards taking action
Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
Can quickly master nuances of a complex industry with many moving pieces and constant change
Interest in working against an assigned quota and driving sustainable growth
An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
Compensation and Benefits:
Base Compensation Range:
$110,000 - $120,000
Return to Office :
PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits :
Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement.
As well, when we're back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much moreDiversity and Inclusion :
PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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