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Customer Support Specialist
Found in: Lensa US 4 C2 - 4 days ago
Freightek LLC San Francisco, United StatesTristique tellus feugiat sagittis mattis ut ipsum amet enim gravida lectus accumsan scelerisque lectus at anon nibh rutrum at eget sed. · Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sagittis, ut nec morbi sagittis turpis mauris, pulvinar in. Vulputate ut mauris non a ...
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Support Specialist
Found in: Lensa US 4 C2 - 5 days ago
Opyacare San Mateo, United States**Opya, Inc.** · **Support Specialist** · **San Mateo, CA - Full Time** · Job purpose Opyas mission is to help as many children and families impacted by autism as possible. We are looking for a mission-driven team member to be the Credentialing Coordinator for our multi-region ...
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peer support specialist
Found in: MyJobHelper US C2 - 2 days ago
Crestwood Behavioral Health San Mateo, CA , USA, United StatesAre you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family · For more than 50+ years Cre ...
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Sr. IT Support Specialist
Found in: Lensa US 4 C2 - 4 days ago
PerimeterX San Mateo, United StatesSr. IT Support Specialist · **Sr. IT Support Specialist** · San Mateo · IT · At PerimeterX, we are looking for a SaaS Systems Administrator whose main responsibility is to offer assistance to computer system users. This may be with hardware, such as laptop computers, or with ...
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Technical Support Specialist
Found in: Lensa US 4 C2 - 6 days ago
Wiser Solutions, Inc. San Mateo, United States**Technical Support Specialist** · Remote · Full Time · Go-to-Market · Mid Level · : · Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence a ...
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Customer support specialist
Found in: Lensa US 4 C2 - 14 hours ago
Mayfair Finance Inc. San Mateo, United StatesMayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in custo ...
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Peer Support Specialist
Found in: ZipRecruiter Standard US C2 - 2 days ago
Crestwood Behavioral Health San Mateo, United StatesJob Description · Job DescriptionAre you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood fam ...
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Peer Support Specialist
Found in: ZipRecruiter Test10P US C2 - 3 days ago
Crestwood Behavioral Health San Mateo, United StatesJob Description · Job DescriptionAre you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood fam ...
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Customer support specialist
Found in: Lensa US 4 C2 - 1 day ago
Mayfair Finance, Inc. San Mateo, United StatesMayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. · This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in cu ...
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Senior IT Support Specialist
Found in: ZipRecruiter Test10S US C2 - 2 days ago
Riggs Distributing, Inc Burlingame, United StatesJob Description · Job DescriptionRiggs Distributing, Inc. is a luxury appliance distributor based in Burlingame, California. We distribute Sub-Zero, Wolf, Cove, and Best Hoods appliances throughout Northern California, Western Nevada, and Hawaii. Associates at Riggs Distributing ...
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Senior IT Support Specialist
Found in: Lensa US 4 C2 - 4 days ago
Riggs Distributing Burlingame, United StatesJob Description · Job Description · Riggs Distributing, Inc. is a luxury appliance distributor based in Burlingame, California. We distribute Sub-Zero, Wolf, Cove, and Best Hoods appliances throughout Northern California, Western Nevada, and Hawaii. Associates at Riggs Distribu ...
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Customer Support Specialist
Found in: Lensa US 4 C2 - 14 hours ago
Extend Your Team Burlingame, United StatesOur mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs toconsumers. Our team is a combination of deep technology (Microsoft, Google, ...
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Customer Support Specialist
Found in: Lensa US 4 C2 - 5 days ago
CheapesTees Burlingame, United StatesLocation: USA - Remote · We aresearching for talented individuals who know how to make customers happy and are dedicated to making that happen. If you are a people person and a problem solver with excellent phone and written skills, we want to talk to you. · JOB DESCRIPTION · M ...
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Senior Technical Support Specialist
Found in: Lensa US 4 C2 - 14 hours ago
Skydio San Mateo, United StatesSkydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, an ...
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Technical Customer Support Specialist
Found in: Lensa US 4 C2 - 5 days ago
Jbcplatform San Mateo, United StatesJob Description Job Description Job Title - Rider OperationsJob Location - Foster City, California, United States of America, 94404Job Start Date - 4/2/24Job End Date - 10/5/24About the job:The Rider Operations team ensures the success of all customer interactions with our robo-t ...
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Technology Support Specialist
Found in: ZipRecruiter Test10S US C2 - 2 days ago
Silicon Valley International School Millbrae, United StatesJob Description · Job Description ABOUT SILICON VALLEY INTERNATIONAL SCHOOL (INTL) · Since its founding in 1979, the school has long been committed to excellence in bilingual education. INTL stands as the premiere preschool to 12th grade bilingual International Baccalaureate Worl ...
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IT Support Specialist
Found in: Lensa US 4 C2 - 4 days ago
GLH Technology Redwood City, United StatesJob Description · Job Description · We are seeking a IT Support Specialist · to join our team You will handle a variety of projects to support and improve the organization's network systems. · Responsibilities: · Provide technical assistance with computer hardware and software ...
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Technical Customer Support Specialist
Found in: Lensa US 4 C2 - 1 day ago
JBCPlatform Foster City, United StatesJob Description · Job Description · Job Title - · Rider Operations · Job Location · - Foster City, California, United States of America, 94404 · Job Start Date - · 4/2/24 · Job End Date - · 10/5/24 · About the job: · The Rider Operations team ensures the success of all cu ...
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Technical Customer Support Specialist
Found in: ZipRecruiter Standard US C2 - 4 hours ago
JBCPlatform Foster City, United StatesJob Description · Job DescriptionJob Title - Rider Operations · Job Location - Foster City, California, United States of America, 94404 · Job Start Date - 4/2/24 · Job End Date - 10/5/24 · About the job: · The Rider Operations team ensures the success of all customer interactions ...
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IT Support Specialist
Found in: ZipRecruiter Standard US C2 - 2 days ago
GLH Technology Redwood City, United StatesJob Description · Job DescriptionWe are seeking a IT Support Specialist to join our team You will handle a variety of projects to support and improve the organization's network systems. · Responsibilities: · Provide technical assistance with computer hardware and software in vary ...
Senior Technical Support Specialist - San Mateo, United States - Skydio
Description
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation.
The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and moreAbout the role:As a Senior Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio's growing Enterprise and Federal customers.
You'll combine your relevant experience with hands-on Skydio product knowledge to help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience.
You'll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics.
Utilizing log analysis, existing incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight issues, provide mitigation recommendations to customers, and collaborate with product teams to achieve issue resolutions.
Location:
U.S.
remote or hybrid/onsite at our HQ in San Mateo, CAHow you'll make an impact:
Be the conduit between Skydio and our Enterprise and Federal customers with the ability to address all advanced technical support questions our customers may have in a timely mannerWork with Product and Engineering teams to communicate and elevate the customers "voice" to internal stakeholders and prioritize and understand development timelinesDevelop effective triage and resolution techniques to reduce the number of technical escalations into Product and Engineering teamsBe a domain expert on Skydio products and subsystems down to the component level, and proactively seek clarity with internal stakeholders when you need additional insight or clarityWork closely with Customer Success to provide priority response playbooks and after-action reporting (AAR)
Be flexible:
Willing and enthusiastic to work on multiple projects, both tactical and strategic as neededRequirements:UAS/UAV/drone experienceWilling to travel 10-20% of the working yearU.S.
CitizenshipWhat makes you a good fit:
Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflowsExperience in technology companies serving Skydio's focus markets: Federal, State & Local Government, or Large Enterprise (Construction, Utilities, Telecommunications, etc.)4+ years of experience in B2B operational, technical, or customer-facing success or support rolesExperience using the Linux/Windows/macOS shell and basic utilitiesExperience with scripting languages such as Bash, PHP, PythonExperience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.
g WebRTC and REST)Strong understanding of Network Security and IPsec implemented across multiple networks Experience with optimizing media streaming over mixed wireless networksExperience in troubleshooting and optimizing network connected devices running over WiFi meshed and carrier mobile networkFamiliarity with RMA, spares, logistics or other repair workflowsValue Added Reseller (VAR) or OEM Partner support Ops/Program experience Experience working with Salesforce Service Cloud case management and Jira bug trackingAssertive self-starter with excellent interpersonal and written communication skillsWilling to work flexible hours and schedule, including after-hours and weekend support on rotation or as-needed basis, while communicating with the other distributed Skydio teamsExperience working cross-functionally across engineering, ops, product, and go-to-market teamsA strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscapeCompensation Range:
The annual base salary range for this position is $70,000 - $95,000*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.*For some positions the pay may be dependent upon the individual's regional location.#LI-TN1#LI-remoteAt Skydio we believe that diversity drives innovation.
We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility.To learn more about E-Verify, including your rights and responsibilities, please visit https:
//www.e-
Senior Technical Support Specialist professionals in San Mateo
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Michele Borovac
Marketing Communications and PR Leader