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IT Support Specialist - Redwood City, United States - GLH Technology
Description
Job DescriptionJob Description
We are seeking a IT Support Specialist
to join our team You will handle a variety of projects to support and improve the organization's network systems.
Responsibilities:
Provide technical assistance with computer hardware and software in varying environments
Resolve issues for clients via phone, in person, or remote support
Recommend hardware and software improvements
Document and track customer issues and resolutions within a service tracking application
Participate in projects and system enhancements
Assist Network/Server team with on-site tasks
On-site support with requirement to follow COVID-19 safety protocols
Qualifications:
Previous experience in IT, minimum 3-5 years working with users with a strong focus on customer support
Means to travel between client sites around the San Francisco Bay Area
Familiarity with Microsoft 365 and Azure services
Basic networking knowledge including TCP/IP and data protocols
Ability to prioritize and multitask
Deadline and detail-oriented
Strong troubleshooting and critical thinking skills
Good communication and writing skills
Positive and professional demeanor
Company Description We are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.
Company Description
We are a managed service provider located in the heart of the Silicon Valley.
Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.
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