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    Customer support specialist - San Mateo, United States - Mayfair Finance, Inc.

    Mayfair Finance, Inc.
    Mayfair Finance, Inc. San Mateo, United States

    4 days ago

    Default job background
    Description
    Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products.


    This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus.


    Your responsibilities will include:
    Delivering world-class customer service that delights users by capably responding to inquiries and concernsover phone, chat, and email

    Documenting customer information with precision and confidentiality

    Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs

    Enabling our customers to get the most from our online platform and product

    Meeting and exceeding quality and productivity goals while complying with all regulatory requirements

    Managing other related activities, such as complaints and escalations

    Identifying and driving improvements to internal processes, measurement tools, and customer service culture

    You may be a good fit if you:

    Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment)

    Are a relationship builderwith a passion for delivering exceptional service

    Have excellent verbal, written, and interpersonal communication skills

    Have strong customer service skills and the ability to de-escalate situations

    Are self-confident, optimistic, and supportive in a team environment

    Are critical, analytical, and enjoy thinking two steps ahead when problem solving

    Possess exceptional time management, organizational, and active listening skills


    You might also:
    Have a background in banking or investment/a familiarity with banking and investment principles

    Have experience working with business owners/founders of companies

    #J-18808-Ljbffr
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