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    Compliance Support Specialist - Sterling, United States - Mainstreet Bank

    Mainstreet Bank
    Mainstreet Bank Sterling, United States

    2 weeks ago

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    Description

    The Compliance Support Specialist will support the Compliance Officer by assisting FinTech clients through the onboarding process. They will work closely with the API Integration team to ensure new FinTech partners have all the support they need to transition on the Avenu platform. The candidate must be a collaborative problem-solver and an effective communicator.

    Opportunities for hybrid work schedule available after 6 months of employment. Must be willing to come in person to Shaw Road Location.

    Responsibilities:

    • Be the compliance liaison to our new Fintech clients through the Integration Support Onboarding process.
    • Support Fintech partner inquiries regarding product compliance issues.
    • Perform initial inspection of client issues and escalate to Compliance Officer as necessary.
    • Take detailed notes on documentation according to client feedback and regulatory requirements.
    • Train new Fintech Clients on Compliance requirements.
    • Work with the training department to create training materials based on the needs of specific FinTech clients .
    • Check in on current customers to ensure satisfaction in issue resolution.
    • Compile compliance banking documentation based on a checklist of needed documentation.
    • Assist new FinTech clients on operationalizing their compliance program according to bank established guidelines.
    • Collaborate with the integration team and compliance officer to continually refine scalable Fintech Partnership Onboarding Process.
    • Participate in regular Client Check-In meetings and work collaboratively with internal and external teams to guide clients through the onboarding process.
    • Be able to recognize and report compliance and risk issues.
    • Effectively communicate and collaborate with the Avenu team.
    • Maintain internal service level agreements.
    Requirements

    Qualifications:
    • Minimum of 3 years of banking or financial compliance experience.
    • Experience in bank functions , to include but not limited to ACH, Wires, Debit Cards, REG E disputes, eStatements, Identity Theft red flags, Customer Complaint Management.
    • Strong ability to read legal text, process it and understand its meaning.
    • Google Workspace experience preferable.
    • Must be extremely organized.
    • Communication as a core strength.
    • Basic understanding of financial institution policies and procedures.
    • Must have strong relationship building and customer service skills experience.
    • Policy management experience is preferable.
    • Able to work on projects independently
    • Able to be flexible and move from project to project with little notice
    • Be a Team Player and communicate effectively with all departments of Avenu and the bank
    • Possesses positive, can do attitude.
    Physical Demands/Requirements:
    • Sitting for extended periods of time
    • Walking; bending at the waist; dexterity of hands and fingers to operate a computer
    • Hearing and speaking to exchange information in person or by phone
    • Seeing to read and analyze data
    Opportunities for hybrid work schedule available after 6 months of employment. Must be willing to come in person to Shaw Road Location.

    At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.

    For more information visit our website at

    MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.
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