
Shah Mashud
Customer Service / Support
About Shah Mashud:
IT Support Specialist with a proven track record of success in customer service and IT. I am experienced in coding languages like Python and HTML. Dedicated to success and strong work ethic, consistently striving to achieve goals and exceed expectations. Passionate about Technology and committed to learning new things. Looking for opportunities to learn and grow.
Experience
- Provide exceptional customer service, face to face and over the telephone, in system set-up or resolution of problems.
- Contribute to facilitating the onboarding process for new employees by setting up accounts and profiles, dealing with password issues, and disabling termination user accounts
- Prioritize and manage multiple open cases simultaneously and ensure timely resolution of problems
- Imaging computers based on needs
Education
Per Scholas, Detroit, MI March 2023 – May 2023
- Google IT Support Professional Certificate
- AWS Fundamentals by Amazon Web Services June 2023
Macomb Community College, Warren, MI Expected Dec 2023
- Associate in general studies
Wayne State University, Detroit, MI Expected 2025
Bachelor in Information System Management
- Transfer to Wayne State University after getting 82 credits at Macomb Community College
Professionals in the same Customer Service / Support sector as Shah Mashud
Professionals from different sectors near Sterling Heights, City of Sterling Heights, Macomb
Other users who are called Shah
Jobs near Sterling Heights, City of Sterling Heights, Macomb
-
The IT Support Specialist provides first-level technical support at corporate, warehouse and customer sites. · ...
Sterling Heights1 month ago
-
The Coding Support Specialist will assist our various professional coding teams and be responsible for the duties outlined below. · ...
Detroit1 month ago
-
We are searching for an IT Support Specialist I within our Corporate IT team to help support our Automotive business. · This is an on-site position, but you will be providing both remote and on-site IT support to our users, as well as providing support to other regional locations ...
Detroit2 weeks ago