Jobs
>
Boston

    Technical Account Manager - Boston, United States - Ping Identity External Job Board

    Ping Identity External Job Board
    Ping Identity External Job Board Boston, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    About Ping Identity:

    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

    Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

    While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

    We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

    East Coast time zone preferred.

    Role Purpose Statement:

    As a Technical Account Manager (TAM), you will partner with new and existing customer's to ensure that they are successfully utilizing their ForgeRock solutions. As part of the company's Global Support Organization, you will work with a variety of cross functional teams to ensure a customer's journey is smooth, well managed from purchase to production and ensure that we deliver value to our customers. You will partner with the customer to ensure they are optimizing their deployed solutions.

    Main Responsibilities:

    • Provide customers with technical recommendations and best practices for their ForgeRock solutions based on their identity and security needs
    • Facilitate visibility into our product roadmap to help educate and engage customers
    • Assist with 'over-the-shoulder' configuration help on features and functionality
    • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
    • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
    • Provide customers with ad-hoc training to help build skills in the 'most needed' areas
    • Engage in the escalation and prioritization of support tickets created by clients in the program
    • Provide product demonstrations of our technologies
    • Facilitate the collaboration across teams; including Support, Engineering, Customer Success and Product Management – to ensure internal alignment that customer needs are being addressed and resolved
    • Provide feedback to Product Management to consider for future products or enhancements based on trends and requirements
    • A liaison or escalation point of contact during off-hours due to a customer upgrade or critical implementation of our products
    • Manage ongoing customer needs effectively to drive high customer retention and loyalty
    • Ensuring best practices are followed and processes are adhered to, especially with regard to ISO 27001/9001 compliance, security incidents and data breaches
    • Actively prioritizing tasks/workload with self-discipline and good timekeeping
    • Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies
    • Leading by example with an excellent work ethic and a positive mentality to steer the team whilst following best practices.
    • Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections

    Required Skills & Qualifications:

    • Understanding of Java and knowledge of web technologies
    • Minimum of 8 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
    • Strong verbal and written communication skills
    • Strong organizational skills
    • Experience with Zendesk/SFDC or equivalent CRM systems
    • Ability to manage proactive and reactive tasks effectively
    • Proven track record in managing relationships with large enterprise clients
    • Experience with Identity Access Management solutions

    You have an advantage if:

    • Experience with our ForgeRock solutions and APIs
    • Experience with Windows and Linux operating systems
    • General networking knowledge of protocols like HTTP/S, TCP/IP
    • General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
    • Bachelor's Degree in Computer Science or equivalent experience

    Salary Range: $108-130K

    Life at Ping:

    We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

    Here are just a few of the things that make Ping special:

    • A company culture that empowers you to do your best work.
    • Employee Resource Groups that create a sense of belonging for everyone.
    • Regular company and team bonding events.
    • Competitive benefits and perks.
    • Global volunteering and community initiatives

    Our Benefits:

    • Generous PTO & Holiday Schedule
    • Parental Leave
    • Progressive Healthcare Options
    • Retirement Programs
    • Opportunity for Education Reimbursement
    • Commuter Offset (Specific locations)

    Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

    We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

  • Velocity Enterprises

    Account Manager

    1 week ago

    Velocity Enterprises Boston Heights, United States

    You have successfully completed your studies and have an interest in sales? Then you've come to the right place with us. · Scholt Energy is active as an energy supplier in the business customer market in Belgium, Germany, Austria and the Netherlands. · Our headquarters are locate ...

  • Aurora Innovations

    Electronics Account Manager

    1 week ago

    Aurora Innovations Boston, United States

    About RAFI Eltec: · Our company is part of a group that is one of the leading manufacturers of electromechanical and electronic input, display, and control systems with approximately employees. · What do we offer? · A workplace in a modern and growth-oriented company · Flat hiera ...

  • Crimson Solutions

    Working student in account management

    1 week ago

    Crimson Solutions Suffolk, United States

    About the Company · As a real asset and investment manager with 35 years of experience, we are one of the most renowned and significant experts for tangible asset investments in Germany. With forward-thinking trend expertise and extensive strategic asset management, we open the w ...

  • Ginkgo Bioworks

    Manager, Accounting

    2 weeks ago

    Ginkgo Bioworks Boston, United States

    [Full Time] Manager, Accounting at Ginkgo Bioworks (United States) | BEAMSTART Jobs · Manager, Accounting · Ginkgo Bioworks United StatesDate Posted08 Jun, 2023Work LocationBoston, United StatesSalary OfferedNot SpecifiedJob TypeFull TimeExperience Required6+ yearsRemote WorkYe ...

  • NFP, an Aon company

    Account Manager

    2 days ago

    NFP, an Aon company Boston, United States

    Who We Are: · NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Ag ...

  • Hampton Inn and Homewood Suites by Hilton Boston Seaport District

    Accounting Manager

    2 weeks ago

    Hampton Inn and Homewood Suites by Hilton Boston Seaport District Boston, United States

    An Accounting Manager will supervise the Accounts function within the Finance department by overseeing the development and processes of accurate reports and account management. · What will I be doing? · As Accounting Manager, you will supervise the Accounts function within the ...

  • 1VALET

    Account Manager

    2 weeks ago

    1VALET Boston, United States Full time

    Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we're proud more than 20,000 teams around the world use Workable to do exactly that. · At Workable, you'll find smart people who have ...

  • ProPivotal

    Accounting Manager

    2 weeks ago

    ProPivotal Boston, United States

    Accounting Manager (Commercial Real Estate) -$130,000We areseeking an Accounting Manager to join our dynamic team, offering a compensationpackage up to $130,000 based on experience, plus a significant bonus of up to25%. The ideal candidate will enjoy a comprehensive benefits pack ...

  • PSG Global Solutions

    Accounting Manager

    2 weeks ago

    PSG Global Solutions Boston, United States

    We're looking for an · Accounting Manager , working in · Real Estate · industry in · Boston, Massachusetts, United States . · Worksclosely and oversees 3rd Party Property Teams.Reviews3rd party property accounting for consistency, accuracy and proper accounting rentrolls and ...

  • Advarra

    Accounting Manager

    2 weeks ago

    Advarra Boston, United States

    Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Connecting the clinical research ecosystem, Advarra delivers solutions through a site-centric approach that unifies and accelerat ...

  • Boston Children's Hospital

    Accounting Manager

    2 weeks ago

    Boston Children's Hospital Boston, United States

    Job SummaryExciting opportunity to join the Finance Team at the Physicians' Organization at Boston Children's Hospital The manager will be responsible for the financial activities related to the Physicians' Organization and affiliated foundations, staff oversight, audits, and sup ...

  • TONI GROUP LLC

    Accounting Manager

    2 weeks ago

    TONI GROUP LLC Boston, United States

    Responsible for all areas related to financial reporting. This position will be responsible for developing and maintaining accounting principles, practices, and procedures to ensure accurate and timely financial statements. The Accounting Manager supervises accounts payable, acco ...

  • Corps Partners

    Accounting Manager

    2 weeks ago

    Corps Partners Boston, United States

    Responsible for all areas related to financial reporting. This position will be responsible for developing and maintaining accounting principles, practices, and procedures to ensure accurate and timely financial statements. The Accounting Manager supervises accounts payable, acco ...

  • ProPivotal Staffing

    Accounting Manager

    2 weeks ago

    ProPivotal Staffing Boston, United States

    · Accounting Manager - Growth & Venture Firm ($130k + Bonus) · The company was founded in 1984 with a commitment to finding a partner with exceptional entrepreneurs to help them accelerate their growth and achieve dramatic results. The company is currently managing more than $2 ...

  • Austin Rose Associates

    Management Accountant

    2 weeks ago

    Austin Rose Associates Boston, United States

    Are you an experience professional services Management Accountant seeking a move to a progressive firm in the West End of London?Our client, an established professional services firm with an office of c100 employees, are looking for a Management Accountant to join their growing i ...

  • Revolut

    Accounting Manager

    2 weeks ago

    Revolut Boston, United States

    At Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company's future by ensuring our products work on orbit every time.Position Summary:The · Accounting Manager · applies a ...

  • Palo Alto Networks

    Account Manager

    6 days ago

    Palo Alto Networks Boston, United States Full time

    Company Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...

  • Bob Garrigan - State Farm Agent

    Account Manager

    2 weeks ago

    Bob Garrigan - State Farm Agent Haymarket, United States Full time

    Position Overview · State Farm Insurance Agent located in Haymarket, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Bob Garrigan - State Farm Agent, you will build and develop customer relationships within the community ...

  • Bridgeway Professionals Inc

    Accounting Manager

    2 weeks ago

    Bridgeway Professionals Inc Boston, United States

    BE THE CHANGE YOU WISH TO SEE IN THE WORLD – Mahatma GandhiNO ONE IS USELESS IN THIS WORLD WHO LIGHTENS THE BURDEN OF IT TO ANYONE ELSE – Charles DickensLET ME WIN, BUT IF I CANNOT WIN, LET ME BE BRAVE IN THE ATTEMPT – Motto of the Special OlympicsFOR IT IS IN GIVING THAT WE RECE ...

  • Affinity Executive Search

    Accounting Manager

    2 weeks ago

    Affinity Executive Search Cambridge, United States

    Job description: · Accounting Manager- Remote · Our client is a multi-generational family office service organization that provides investment advice, accounting/tax services, businessoperations consulting and philanthropic/ strategic planning services to high-net-worth familie ...