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    Incident Manager - Plano, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Plano, United States

    1 week ago

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    Description
    Incident Manager
    Hybrid 3 days weekly in candidate's office choice (Houston, TX / Plano, TX / Chicago, IL)*

    Job Summary:
    • As a production support, patient support to our customer support teams
      • Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact
      • Work closely with product and engineering to resolve customer issues
      • Participate in critical incident response calls and servers and escalation point for customer support cases new line carefully evaluate alternate risks and solutions before taking action to provide timely resolution
      • Follow up on root cause analysis to identify the underlying problems and device strategic solutions
      • Developing and maintaining long lasting collaborative relationships with stakeholders
      • Actively respond to service request from client facing support teams, operations, risk control partners, etc
      • Plan, incident management and technical call facilitation and communications during critical outage situations
    Experience: 10+ years

    Required Skills:
    • Incident Management Production Support
    • Java
    • Spring boot
    Roles & Responsibilities:
    • Participate in requirements analysis
    • Collaborate with internal teams to produce software design and architecture
    • Write clean, scalable code using Python programming languages
    • Test and deploy applications and systems
    • Revise, update, refactor and debug code
    • Improve existing software
    • Develop documentation throughout the software development life cycle (SDLC)
    • Serve as an expert on applications and provide technical support
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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