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    Major Incident Manager - Dallas, United States - LTIMindtree

    LTIMindtree
    LTIMindtree Dallas, United States

    3 weeks ago

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    Description
    *Job Title: *Major Incident Manager

    *Work Location: *Dallas, TX

    *Job Description
    • In depth understanding, Knowledge & Hands on experience in designing, implementing Incident Management & Major Incident Management Process.
    • Should have knowledge on RCA & Problem Management Facilitation.
    • Should be able to communicate and coordinate with various stakeholders and business counterparts during Severity 1 incident.
    • Should have in depth knowledge on Major Incident Management life cycle.
    • Awareness of SLA and impact on business.
    • Accountable for delivering ITSM Process solutions.
    • Develop templates, guidelines & other job aids.
    • Developing Metrics/KPI's & performing data collection related to the processes deployed, driving analysis & improvements based on recommendations.
    • Expertise needed in Incident, Problem & Change Management Process.
    • Knowledge of Implementing CMDB is an added advantage.
    • Should have exposure to Ticketing tools like BMC Remedy & Service NOW.
    • Basic Exposure to Agile & SCRUM.
    • ITIL Certification

    Job Type:
    Full-time


    Pay:
    $100, $120,000.00 per year


    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift

    Work Location:
    On the road
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