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    Technical Incident Manager - Dallas, United States - Saxon Global

    Saxon Global
    Saxon Global Dallas, United States

    2 weeks ago

    Default job background
    Description

    LinkedIn Must

    No H1b

    Technical Incident Manager

    CVS

    Location: The ideal candidate will be based in RI and will work evenings and weekend shifts. We can also consider candidates that are close to Dallas, TX/ Scottsdale, AZ/ Chicago, IL/ Florham Park, NJ

    Rate: $50/hr C2C

    As a Technica Incident Manager / Situation Manager you will

    • Work in a Site Reliability Engineering (SRE) culture, driving long term stability and enhancements
    • Emphasis on strong troubleshooting skills
    • 4+ years of Production technical support
    • Responsible for problem management process activities to remediate chronic problems.
    • Monitor system for possible issues, performing system health checks as required
    • Monitor and support production applications and environments
    • Document and maintain installation and operations procedures.
    • Participate in the 24x7x365 support coverage
    Required Skills/Tools:
    • Understanding of ITSM frameworks.
    • Adept in the development of automated tools, systems, and services in multiple technology domains with excellent debugging and trouble shooting skills
    • 3-5 years' experience in the following tools: Splunk, AppDynamics, ELK, Grafana, and cloud technologies (Microsoft Azure, Google Cloud Platform)
    Desired Skills/Tools
    • Exposure to health care /Retail domain
    • Technologies: JAVA-J2EE , Unix/Linux. PL/SQL, Oracle Golden Gate
    • Strong business acumen, communication, and presentation skills.
    Education & Preferred Qualifications
    • B.S. degree in Computer Engineering or related degree preferred
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