Jobs
>
Richardson

    Incident Manager - Richardson, United States - Abode Techzone LLC

    Abode Techzone LLC
    Abode Techzone LLC Richardson, United States

    Found in: Lensa US 4 C2 - 1 day ago

    Default job background
    Description
    Incident Manager

    Location : Richardson, TX/Tampa FL/ NJ/GA/VA (Please know you will have to be onsite for 2-3 days weekly at any of the location)

    Contract : Long term

    Overview:
    • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
    • Assign unresolved Incidents to appropriate Tier 2 Support Group
    • Log all Incident/Service Request details, allocating categorization and prioritization codes
    • Keep users informed about their Incidents' status at agreed intervals
    • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
    • Provide first-line investigation and diagnosis of all Incidents and Service Requests
    • Verify resolution with users and resolve Incidents in ITSM tool
    • Own Critical/Major Incidents end to end for closure. Follow SOPs to involve right members to the Incident bridge, provide every 30mins update to stakeholders until issue resolved. Own RCA submission by driving technical team within defined SLA.
    • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
    • Owns all Incidents and Service Requests throughout the lifecycle
    • Must have minimum 3yr experience in Incident manager role with overall experience of min 5yrs to 8yrs
    • Preferred to have worked on Telecom projects
    • Excellent oral and written communication skill is needed
    Roles & Responsibilities:
    • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
    • Assign unresolved Incidents to appropriate Tier 2 Support Group
    • Log all Incident/Service Request details, allocating categorization and prioritization codes
    • Keep users informed about their Incidents' status at agreed intervals
    • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

  • Diverse Lynx

    Incident Manager

    Found in: Lensa US 4 C2 - 5 days ago


    Diverse Lynx Plano, United States

    Incident Manager · Hybrid 3 days weekly in candidate's office choice (Houston, TX / Plano, TX / Chicago, IL)* · Job Summary: As a production support, patient support to our customer support teams Create and manage production incidents in collaboration with support and onboarding ...

  • KPMG

    Sr. Technical Incident Manager

    Found in: Lensa US 4 C2 - 5 days ago


    KPMG Richardson, United States

    **Business Title:** Sr. Technical Incident Manager · **Requisition Number:** · **Function:** Business Support Services · **Area of Interest:** · **State:** TX · **City:** Richardson · **Description:** · Known for being a great place to work and build a career, KPMG provides audi ...

  • Omni Inclusive

    Critical Incident Manager

    Found in: Lensa US 4 C2 - 1 day ago


    Omni Inclusive Plano, United States

    CRITICAL INCIDENT MANAGER · 1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technolog ...

  • Resource Logistics

    critical incident manager

    Found in: Lensa US 4 C2 - 1 day ago


    Resource Logistics Plano, United States

    Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate im,te att ...

  • eTeam

    critical incident manager

    Found in: Lensa US 4 C2 - 3 days ago


    eTeam Plano, United States

    1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immedia ...

  • Triumph Financial

    Incident Manager

    Found in: Lensa US 4 C2 - 1 day ago


    Triumph Financial Dallas, United States

    Join TriumphX · TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We'r ...

  • Wipro

    Major Incident Manager

    Found in: Appcast US C2 - 22 hours ago


    Wipro Dallas, United States

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, d ...

  • Wipro

    Major Incident Manager

    Found in: Lensa US 4 C2 - 3 hours ago


    Wipro Dallas, United States

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, de ...

  • Tata Consultancy Services

    Major Incident Management

    Found in: Lensa US 4 C2 - 4 days ago


    Tata Consultancy Services Dallas, United States

    · •Highly motivated with strong leadership skills. · •Experience within the healthcare industry a plus. · •Proven knowledge of Service Level Management ITIL frameworks. · •Establish/maintain/improve Major Incident Management policies, processes, and procedures. · •Participat ...

  • 7-Eleven

    Senior Incident Management

    Found in: Lensa US 4 C2 - 1 day ago


    7-Eleven Irving, United States

    Overview: · ? Who we are · With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and ...

  • Texas Department of Aging & Disability Services

    Incident Management Coordinator

    Found in: Talent US 2 C2 - 5 days ago


    Texas Department of Aging & Disability Services Denton, United States

    Job Description: · Program Supervisor V · Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. · The state supported living centers serve people with intell ...


  • Splunk Inc Plano, United States

    As the Senior Director of Global Incident, Escalation and Problem Management you are responsible for leading and growing the Splunk Problem, Incident and Escalation (SPIE) Management Team. This role is responsible for developing and implementing related procedures and organizatio ...


  • Splunk Plano, United States

    Description · As the Senior Director of Global Incident, Escalation and Problem Management you are responsible for leading and growing the Splunk Problem, Incident and Escalation (SPIE) Management Team. This role is responsible for developing and implementing related procedures a ...

  • Global Channel Management

    Technology Incident Manager Analyst

    Found in: Lensa US 4 C2 - 5 days ago


    Global Channel Management Dallas, United States

    Job Description: · Technology Incident Manager Analyst needs 3+ years of experience in incident management, risk management, or a related field · Technology Incident Manager Analyst requires: · Charlotte-NC, Dallas-TX, Iselin-NJ, NY, Broomfield-CO · Working Days Thursday to Tues ...

  • KPMG

    Sr. Technical Incident Manager

    Found in: Lensa US 4 C2 - 5 days ago


    KPMG Dallas, United States

    **Business Title:** Sr. Technical Incident Manager · **Requisition Number:** · **Function:** Business Support Services · **Area of Interest:** · **State:** TX · **City:** Dallas · **Description:** · Known for being a great place to work and build a career, KPMG provides audit, t ...

  • Ask Staffing

    Incident Management Policy Writer

    Found in: Lensa US 4 C2 - 11 hours ago


    Ask Staffing Dallas, United States

    In this position you will play a critical role in shaping and maintain our firmwide cybersecurity policies and procedures. This position requires a proven track record in policy development, deep familiarity with the NIST Cybersecurity Framework and controls, and an understanding ...

  • GDT - General Datatech

    DevOps Engineer

    Found in: Appcast US C2 - 10 hours ago


    GDT - General Datatech Richardson, United States

    As DevOps Engineer, you'll play an integral role in end-user satisfaction by implementing the strategy and roadmap for Cloud Operations and DevOps, enabling the development team to move faster to ensure Production environment reliability and quick incident response. As part of th ...

  • Insight Global

    Help Desk Specialist

    Found in: Appcast US C2 - 12 hours ago


    Insight Global Richardson, United States

    3 Year long contract · Location: Richardson, Tx 75082 · Schedule: 40 hours per week - 3 days remote/2 days onsite (HYBRID SCHEDULE) Shifts assigned (Possible weekend shift/overtime offered - must be open to this) · 2--4-year technical degree OR equivalent in work experience as ...

  • Insight Global

    Datacenter Technician

    Found in: Appcast US C2 - 10 hours ago


    Insight Global Richardson, United States

    Day Shift – Monday – Friday 8am-5pm · Rate: $26-28hr · Must also have understanding of facilities – maintenance, Power, HVAC, Fire detection, camera, etc. · Required Skills and Experience * · -2-3 years of experience working in a Data Center · -Excellent attention to detail and ...

  • Creospan Inc.

    Middleware System Administrator

    Found in: Appcast US C2 - 10 hours ago


    Creospan Inc. Richardson, United States

    This position is open in 2 locations (we are looking for local candidates) · Richardson, TX · Buffalo Grove, IL · Key Job Responsibilities: · Strong knowledge in at least one of Middleware technology (APIC or ACE(IIB) or Datapower). · Working knowledge on Monitoring platforms lik ...