- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
- Assign unresolved Incidents to appropriate Tier 2 Support Group
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents' status at agreed intervals
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Provide first-line investigation and diagnosis of all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in ITSM tool
- Own Critical/Major Incidents end to end for closure. Follow SOPs to involve right members to the Incident bridge, provide every 30mins update to stakeholders until issue resolved. Own RCA submission by driving technical team within defined SLA.
- Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
- Owns all Incidents and Service Requests throughout the lifecycle
- Must have minimum 3yr experience in Incident manager role with overall experience of min 5yrs to 8yrs
- Preferred to have worked on Telecom projects
- Excellent oral and written communication skill is needed
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
- Assign unresolved Incidents to appropriate Tier 2 Support Group
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents' status at agreed intervals
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
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Incident Manager
Found in: Lensa US 4 C2 - 5 days ago
Diverse Lynx Plano, United StatesIncident Manager · Hybrid 3 days weekly in candidate's office choice (Houston, TX / Plano, TX / Chicago, IL)* · Job Summary: As a production support, patient support to our customer support teams Create and manage production incidents in collaboration with support and onboarding ...
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Sr. Technical Incident Manager
Found in: Lensa US 4 C2 - 5 days ago
KPMG Richardson, United States**Business Title:** Sr. Technical Incident Manager · **Requisition Number:** · **Function:** Business Support Services · **Area of Interest:** · **State:** TX · **City:** Richardson · **Description:** · Known for being a great place to work and build a career, KPMG provides audi ...
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Critical Incident Manager
Found in: Lensa US 4 C2 - 1 day ago
Omni Inclusive Plano, United StatesCRITICAL INCIDENT MANAGER · 1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technolog ...
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critical incident manager
Found in: Lensa US 4 C2 - 1 day ago
Resource Logistics Plano, United StatesUnderstand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate im,te att ...
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critical incident manager
Found in: Lensa US 4 C2 - 3 days ago
eTeam Plano, United States1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immedia ...
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Incident Manager
Found in: Lensa US 4 C2 - 1 day ago
Triumph Financial Dallas, United StatesJoin TriumphX · TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We'r ...
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Major Incident Manager
Found in: Appcast US C2 - 22 hours ago
Wipro Dallas, United StatesWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, d ...
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Major Incident Manager
Found in: Lensa US 4 C2 - 3 hours ago
Wipro Dallas, United StatesWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, de ...
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Major Incident Management
Found in: Lensa US 4 C2 - 4 days ago
Tata Consultancy Services Dallas, United States· •Highly motivated with strong leadership skills. · •Experience within the healthcare industry a plus. · •Proven knowledge of Service Level Management ITIL frameworks. · •Establish/maintain/improve Major Incident Management policies, processes, and procedures. · •Participat ...
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Senior Incident Management
Found in: Lensa US 4 C2 - 1 day ago
7-Eleven Irving, United StatesOverview: · ? Who we are · With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and ...
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Incident Management Coordinator
Found in: Talent US 2 C2 - 5 days ago
Texas Department of Aging & Disability Services Denton, United StatesJob Description: · Program Supervisor V · Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. · The state supported living centers serve people with intell ...
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Senior Director, Global Incident, Escalation and Problem Management
Found in: Talent US C2 - 3 days ago
Splunk Inc Plano, United StatesAs the Senior Director of Global Incident, Escalation and Problem Management you are responsible for leading and growing the Splunk Problem, Incident and Escalation (SPIE) Management Team. This role is responsible for developing and implementing related procedures and organizatio ...
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Senior Director, Global Incident, Escalation and Problem Management
Found in: One Red Cent US C2 - 2 days ago
Splunk Plano, United StatesDescription · As the Senior Director of Global Incident, Escalation and Problem Management you are responsible for leading and growing the Splunk Problem, Incident and Escalation (SPIE) Management Team. This role is responsible for developing and implementing related procedures a ...
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Technology Incident Manager Analyst
Found in: Lensa US 4 C2 - 5 days ago
Global Channel Management Dallas, United StatesJob Description: · Technology Incident Manager Analyst needs 3+ years of experience in incident management, risk management, or a related field · Technology Incident Manager Analyst requires: · Charlotte-NC, Dallas-TX, Iselin-NJ, NY, Broomfield-CO · Working Days Thursday to Tues ...
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Sr. Technical Incident Manager
Found in: Lensa US 4 C2 - 5 days ago
KPMG Dallas, United States**Business Title:** Sr. Technical Incident Manager · **Requisition Number:** · **Function:** Business Support Services · **Area of Interest:** · **State:** TX · **City:** Dallas · **Description:** · Known for being a great place to work and build a career, KPMG provides audit, t ...
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Incident Management Policy Writer
Found in: Lensa US 4 C2 - 11 hours ago
Ask Staffing Dallas, United StatesIn this position you will play a critical role in shaping and maintain our firmwide cybersecurity policies and procedures. This position requires a proven track record in policy development, deep familiarity with the NIST Cybersecurity Framework and controls, and an understanding ...
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DevOps Engineer
Found in: Appcast US C2 - 10 hours ago
GDT - General Datatech Richardson, United StatesAs DevOps Engineer, you'll play an integral role in end-user satisfaction by implementing the strategy and roadmap for Cloud Operations and DevOps, enabling the development team to move faster to ensure Production environment reliability and quick incident response. As part of th ...
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Help Desk Specialist
Found in: Appcast US C2 - 12 hours ago
Insight Global Richardson, United States3 Year long contract · Location: Richardson, Tx 75082 · Schedule: 40 hours per week - 3 days remote/2 days onsite (HYBRID SCHEDULE) Shifts assigned (Possible weekend shift/overtime offered - must be open to this) · 2--4-year technical degree OR equivalent in work experience as ...
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Datacenter Technician
Found in: Appcast US C2 - 10 hours ago
Insight Global Richardson, United StatesDay Shift – Monday – Friday 8am-5pm · Rate: $26-28hr · Must also have understanding of facilities – maintenance, Power, HVAC, Fire detection, camera, etc. · Required Skills and Experience * · -2-3 years of experience working in a Data Center · -Excellent attention to detail and ...
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Middleware System Administrator
Found in: Appcast US C2 - 10 hours ago
Creospan Inc. Richardson, United StatesThis position is open in 2 locations (we are looking for local candidates) · Richardson, TX · Buffalo Grove, IL · Key Job Responsibilities: · Strong knowledge in at least one of Middleware technology (APIC or ACE(IIB) or Datapower). · Working knowledge on Monitoring platforms lik ...
Incident Manager - Richardson, United States - Abode Techzone LLC
Description
Incident ManagerLocation : Richardson, TX/Tampa FL/ NJ/GA/VA (Please know you will have to be onsite for 2-3 days weekly at any of the location)
Contract : Long term
Overview: