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    FOH Manager - Chicago, United States - Source One Hospitality

    Source One Hospitality
    Source One Hospitality Chicago, United States

    2 weeks ago

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    Description
    Job Description
    The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative.

    Job Summary:

    The FOH manager will oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed.

    Our ideal candidate is someone who has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment.

    We highly value creating a company that represents diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military service.

    Duties/Responsibilities:
    • Assists in hiring and training staff
    • Ensure guest satisfaction, resolve conflicts and complaints as they arise
    • Contribute to the positive company culture and continue to cultivate regulars
    • Communicate with HR and accounting regarding invoicing and payroll
    • Double check all orders that come in
    • Knowledge of the food menu and table numbers
    • Collect payments whether in cash or credit
    • Issue refunds, and price adjustments
    • Proficiency in Toast POS and OpenTable
    • Strong communication and time management skills
    • Customer satisfaction-oriented
    • Manage menus in house and through third party deliver apps (i.e., Doordash, UberEats, Caviar, Postmates and Grubhub) Customer satisfaction-oriented
    • Manages and oversees scheduling, adjusts schedules on the fly when needed
    • Handles disciplining and terminating employees in accordance with restaurant policy
    • Preforms daily health inspections and oversees food handling
    • Frequent quality control checks on food
    • Ensure compliance in accordance with capacity and liquor regulations
    • Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
    • Manages swag inventory and communicates order needs with brand manager
    • Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
    • Schedules routine maintenance and service on equipment, calls in repairs as needed.
    • Takes ownership on tasks and sees them through from start to finish.
    Requirements
    • Strong supervisory and leadership skills
    • Excellent interpersonal skills with a focus on customer service
    • Excellent time management and organizational skills
    • Decision making and problem-solving skills; able to identify and analyze problems and offer solutions.
    • Responds well to feedback and constructive criticism
    • Able to professionally communicate information to others and actively listens
    • Ability to provide top notch customer service in a fast-paced environment
    • Able to stand for extended periods of time
    • Able to safely lift and easily maneuver trays of food when necessary
    • Willing to follow instructions and ask questions for clarification if needed
    Certifications/Experience:
    • ServSafe Manager Certification required
    • Basset Certification Require
    • Allergen certification required
    • Allergen certification required
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