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Systems Support Analyst - Des Moines, United States - LCS
Description
Job Description
The Systems Support Analyst provides functional support to users of the LCS Financial Systems and will also collaborate with IT staff on related issues.
At LCS, experience is everything.
We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve.
If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture.LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space.
You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.The Role:
Provides end user support to users of Financial Systems.
Analyzes the support needed by the users and determines if the issue can be resolved by the support or a technical team.
Resolves end users support issues or works with other technical support team members for resolution.Utilizes a time/resolution tracking system to document support time and resolution of issues.
Responsible for all aspects of standardized training on assigned Financial Systems
Updates and maintains Financial Systems manuals and end user documentation used for training.
Tests changes in the Financial Systems that will affect support to the end users.
Completes community implementations onto the Financial Systems.
Works closely with the Financial Systems support team to resolve issues and recommend enhancements.
Knowledge & Skills:
Strong organizational, presentation and customer service skills required.
Requires excellent computer skills
Effective problem solving, analytical and time management skills
Ability to maintain high level of confidentiality of sensitive information.
Ability to take initiatives in tasks showing good judgment in routine decisions.
Ability to maintain a professional manner in a fast paced environment.
Tags), issues affecting the plant operations and environmental services functions, and participates in developing or changing policies as needed. Reviews, edits, and recommends changes to community plant operations and environmental services.
Experience:
Yardi Voyager and Oracle Financial experience preferred but not required.
Financial Systems experience preferred.
Two-year degree in accounting/finance, information systems, or a related field and minimum two years of related experience.
Related experience may substitute for a degree on a year for year basis.
Why LCS?
Industry leader.
The Nation's third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.
Competitive pay, great benefits and vacation time.
We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Collaborative culture.
We're dedicated to creating a collaborative culture that provides an exceptional experience for every employee.
Charity and community involvement.
We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way.
We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities.LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development.
Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
LCS employees truly believe we are an employer choice.
This recognition is in large part due to the culture of excellence that our employees help deliver every single day.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people.They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS.
We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community.
Check us out on our website:
Travel Frequency:
0-10%
Job Level:
B
Estimated Salary:
$59,000 - $70,000
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER
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