IT Executive Support Analyst - Corona del Mar, United States - H&S Ventures

Description

H&S aims to provide a great experience for our employees. Thank you for your interest in working on our team

Job Title:
IT Executive Support Analyst

Pay Details:
The annual base salary range for this position in California is $109,550 to $133,895 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

Summary of Position

The IT Executive Support Analyst provides white glove support for all aspects of our executive users and the family office. This role's responsibilities include all technologies, systems, and applications used within the company. IT support may be provided via telephone, videoconference, or in-person, encompassing onsite support at any organization location and various remote sites. Includes maintaining and supporting all existing Mobile, PC/MAC, A/V, and Automation systems and assisting with deploying new devices and software. This role requires excellent communication skills related to executives and our project management team to ensure prompt response and expectations for problem resolution.

Responsibilities

• Provide a high level of support for all aspects of our executive users
• Provide cybersecurity education and general computer training to executive staff
• Develop and maintain productive and professional relationships with VIP users
• Provide the first point of contact support for the senior-level executives
• Prioritize and manage the senior-level executive support queue and provide weekly reporting of support issues to IT management
• Provide IT support for large company meetings
• Identify, research, and resolve all technical problems for the family and the family office's senior-level executives by utilizing troubleshooting skills
• Responsible for providing desktop support for computers and software through phone and direct contact with all users while prioritizing senior-level executives
• Support PCs, printers, and other end-user equipment, including iPhone and Android smartphones
• Knowledge of Apple hardware, Mac OS X, iOS iPhones, and iPads
• Create and maintain documentation for all Helpdesk and end-user processes and procedures for all family office staff
• Take initiative and drive all aspects of technical support inquiries to meet requirements and deliver superior IT service
• Work with second level Systems & Technology team members to ensure incidents are appropriately escalated and resolved
• Provide or schedule general training on technology use for senior-level executives
• Be on-call for escalated requests occurring during non-business hours
• Lead projects that advance the capabilities of our executives and support staff
• Other duties as assigned

Skills

• Minimum three years prior IT experience working with and supporting senior executives
• A strong service-oriented mentality is a must
• Experience within a family office is strongly preferred
• Excellent communication/interpersonal skills
• Able and willing to learn and cross-train with other IT staff members required
• Expert-level technical knowledge of Windows 10, Microsoft Office 365, macOS, PC and Apple hardware, and mobile devices
• Knowledge of Crestron automation is helpful
• Experience with home theater solutions is a plus
• Understanding of networking and network connectivity
• Experience with running large company meetings with AV equipment
• Teams, ServiceNow, Microsoft productivity tools, and authentication strongly preferred

"Please note that this position is required to be fully vaccinated against COVID-19. "Fully vaccinated" means that the applicant can provide acceptable proof that the applicant has received, at least fourteen (14) days prior to the applicant's start date, either the final dose of a two-dose COVID-19 vaccine, or a single dose of a one-dose COVID-19 vaccine. Vaccines must be authorized and/or approved by the FDA. Applicants needing an exemption to this requirement due to medical, disability-related, religious or other protected reasons may request an exemption. The Company will engage in an interactive process to determine if an exemption to this requirement as a reasonable accommodation is appropriate."

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicant and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.