Valet and Information Desk Attendant - Santa Ynez, United States - Chumash Enterprises

Chumash Enterprises Santa Ynez, United States

4 days ago

Description

Overview:

Performs all activities at the Information Desk, including dispatching Valet Drivers and Traffic Officers, assisting guests in person with general questions and inquiries, answering two-way radio phones and phone calls routed to the information desk, data entry of all valet tickets, visitor check-ins, lost and found, coat checks, paging guest, casino announcements, and assisting with department staff as needed.

Responsibilities:

Dispatches Valet Drivers to retrieve guest vehicles in a timely and accurate manner.
Inputs valet ticket information into the valet tracking system on a daily basis.
Continuously monitors valet areas and informs Valet Supervisors of any areas needing attention.
Greets all guests in a cordial and professional manner; provides information to guests in person regarding approximate wait time for their vehicle, resort amenities, promotions, events, directions, etc.
Receives incoming calls to the Information Desk; answers general questions and inquiries, or redirects phone calls accordingly, ensuring exceptional guest service is provided.
Receives all incoming calls from the self-parking and valet garages call boxes and provides information or dispatches Traffic Officers or appropriate staff as needed.
Responds to two-way radio calls from Valet Supervisors and Traffic Officers and provides appropriate service as needed.
Coordinates coat check-ins and the handling of lost and found items.
Makes intercom announcements for bus departures and for paging guests as needed.
Responsible for issuing visitor badges and communicating with appropriate department personnel to meet with visitor(s).
Remains up-to-date with all resort information, including promotions, events, and other frequently requested information.
Performs other duties as assigned.

Qualifications:

High School Diploma or GED Certificate.
Exceptional customer service skills; able to communicate accurate information in a cordial and professional manner.
Excellent interpersonal skills with demonstrated patience and tact.
Able to communicate information clearly and accurately via phone, two-way radio, and casino intercom.
Able to multi-task; able to prioritize data entry responsibilities, customers, answering phones, etc.
Basic proficiency in computers, including Microsoft Office applications, e-mail, and internet.
Able to type and enter data efficiently and accurately to meet the demands of daily valet ticket inputs.
Exceptional detail and follow-up skills.
Able to stay abreast of ever-changing resort events and promotions.
Able to maintain composure and keep calm during stressful situations and increased activity.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.

Location:
3400 Highway 246

Minimum Pay Rate:
$18.00 per hour

Maximum Pay Rate:
$18.00 per hour

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