- Directs and supervises Valet Drivers, Valet and Information Desk Attendants, and Traffic Officers.
- Trains staff on and enforces casino policies, procedures, and guest service standards and expectations.
- Prepares work and break schedules for each shift.
- Assists in the resolution of guest problems involving valet services.
- Fills out Valet Incident Reports completely and accurately and takes digital photos of accidents as needed; ensures appropriate information is submitted to Risk Management.
- Ensures that all equipment and software applications are functioning efficiently; reports any malfunctions and inventory shortages.
- Reports all concerns and/or problems to the Valet Manager.
- Assists in the maintenance of Team Members attendance records by reporting early outs, overtime, etc. according to established policies.
- Assesses incoming vehicles for proper mechanical function prior to being parked in valet.
- Responsible for conducting daily inspections of the valet garage and driveway.
- Performs other duties as assigned.
- High School Diploma or GED Certificate.
- Previous valet experience preferred.
- Excellent interpersonal skills with demonstrated patience and tact.
- Previous guest service experience
- Exceptional detail and follow-up skills.
- Ability to apply supervisory and leadership skills and techniques.
- Knowledge of basic computer skills.
- Must be able to drive manual and automatic transmission vehicles.
- Must possess a valid California Drivers License and have an acceptable driving record.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
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Valet Supervisor - Santa Ynez, United States - Chumash Enterprises
Description
Overview:
Supervises valet and traffic control operations to ensure guest arrivals and departures are pleasant and efficient for all valet patrons. Ensures guest service and safety are priorities.
Responsibilities:3400 Highway 246
Minimum Pay Rate:
$20.08 per hour
Maximum Pay Rate:
$23.62 per hour