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    Product Lead, Integrated Web Experiences - Palo Alto, United States - U.S. Bank

    U.S. Bank
    U.S. Bank Palo Alto, United States

    1 week ago

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    Description

    At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

    Job Description

    Product Managers at U.S. Bank are customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.

    Integrated Web Experiences pulls from market and competitive insights, customer needs, and internal business priorities to create the product vision (target customer segments, markets, channels, go to market approach, and value propositions). Aligns this strategic vision with cross-functional stakeholders to shape product roadmap, investment areas and success measures.

    KEY RESPONSIBILITIES:

    PRODUCT P&L

    Drive product profitability and performance, managing short- and long-term outcomes of product portfolio including connection to roadmap, objectives, key results, and strategic investments.

    PRODUCT STRATEGY, VISION, AND PLANNING

    Pull from market and competitive insights, unmet customer needs, and internal business priorities to help shape the product vision (target customer segments, markets, channels, go to market approach, and value propositions).

    Aligns this strategic vision with cross-functional stakeholders to shape product roadmap, investment areas and success measures.

    Has technical know-how, understand the product technical architecture and understand the economics of technical investments.

    PERFORMANCE MEASUREMENT AND OPTIMIZATION

    Develop, analyze, monitor, and report on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.

    Utilize performance metrics to drive towards progress on identified strategies and initiatives.

    Influence and drive alignment across functions, channels, and lines of business to set product strategy, manage performance, and optimize execution.

    PRODUCT DEVELOPMENT

    Drive product development and actively engage cross-functional stakeholders to enable faster speed to market and maximize return on spend in decision making for the product roadmap (e.g., issue resolution, MVP definition, ongoing prioritization).

    Prioritize resources across developing new products and reimagining existing products.

    CHANNEL ALIGNMENT AND MANAGEMENT

    Gather competitive, customer, market, and internal business priorities to assess the performance of our product portfolios in each segment and develop solutions that drive growth and performance across digital and human channels.

    Collaborate across channels to define and deliver product performance goals (e.g., revenue, customer experience, etc.).

    CUSTOMER EXPERIENCE RESEARCH, INSIGHT AND EXECUTION

    Identify initial and ongoing product-market fit by communicating and incorporating customer/user needs, competitive landscape, business objectives, the bank's strategic advantage and economic environment to enhance new or existing products.

    Demonstrate deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience).

    PREFERRED REQUIREMENTS:

    Bachelor's degree, or equivalent work experience

    Typically has ten or more years of related work experience

    Track record of driving large multi-discipline, multi-level teams to deliver exceptional results in a large, complex, matrixed organization

    Experience managing cross functional areas with direct / indirect reports

    Demonstrated experience in driving relationship growth

    Knowledge of strategic direction and practical / conceptual grounding in the function

    Deep knowledge of industry and competitor products / services

    Strong influencing, coaching, mentoring skills

    High level of Executive Presence

    Proven success in building trust-based relationships with peers and key stakeholders

    If theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

    Benefits:

    Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

    • Healthcare (medical, dental, vision)
    • Basic term and optional term life insurance
    • Short-term and long-term disability
    • Pregnancy disability and parental leave
    • 401(k) and employer-funded retirement plan
    • Paid vacation (from two to five weeks depending on salary grade and tenure)
    • Up to 11 paid holiday opportunities
    • Adoption assistance
    • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

    EEO is the Law

    U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

    E-Verify

    U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $188, $221, $243,980.00 Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
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