- Greet all patients and visitors warmly, directing them to the appropriate locations and providing general office information.
- Answer phones with proper etiquette, directing calls to the relevant person/department, and updating patient information as needed.
- Schedule new patients, collect insurance information, and set up new patient files, including preparing necessary forms and labels.
- Verify medical insurance for appointments, including walk-in patients, at least one day prior to service.
- Manage inventory of new patient forms and office supplies required for front desk activities.
- Process patients' referrals, ensuring timely scheduling for recommended non-PCP appointments.
- Liaise between Medicare patients/offices and providers, effectively processing, monitoring, and communicating all aspects of referrals.
- Maintain a list of preferred specialists and ancillary providers for the assigned area.
- Obtain referral authorizations if required by the health plan and schedule appointments with referred specialists.
- Communicate respectfully and effectively with patients regarding appointments.
- Monitor patient wait time, ensuring physicians' on-time schedules, and assisting in pulling charts for walk-in patients.
- Provide patients with proper documentation for quick referrals using the preferred network.
- Ensure patients leave with all necessary forms and paperwork (e.g., visit receipt, lab requisition, prescription).
- Schedule necessary follow-up appointments, confirm next day's appointments, and follow up on any missed appointments.
- Adhere to all HIPAA guidelines and maintain strict confidentiality.
- High school diploma or equivalent.
- Two (2) years of experience in a medical office setting, with specific experience as a Referral Coordinator.
- Data entry and typing experience.
- Must be Bilingual in English/Spanish
- Knowledge of basic medical terminology is preferred.
- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
- FSA and Life Assistance Program (EAP)
- 401(k) Retirement Plan
- Health Advocacy, Travel Assistance, and My Secure Advantage
- PTO Accrual and Holidays
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MyCare Medical Group Naples, United StatesJob Summary · MyCare Medical Group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks. The Front Office/Referral Coordinator will play a crucial role ...
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MyCare Medical Group Naples, United StatesJob Description · Job DescriptionJob Summary · MyCare Medical Group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks. The Front Office/Referral Coo ...
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Front Office Coordinator/Referral Coordinator-Bilingual - Naples, United States - MyCare Medical Group
Description
Job SummaryMyCare Medical Group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks. The Front Office/Referral Coordinator will play a crucial role in ensuring a seamless experience for patients and visitors. This position encompasses responsibilities from both Front Office Coordination and Referral Coordination, requiring a dynamic individual who can handle receptionist duties while also managing the referral process efficiently.
Job Responsibilities:
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