Front Office Coordinator/referral - Naples, United States - MyCare Medical Group

MyCare Medical Group

Verified Company

Naples, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

MyCare Medical Group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.

The Front Office/Referral Coordinator will play a crucial role in ensuring a seamless experience for patients and visitors.

This position encompasses responsibilities from both Front Office Coordination and Referral Coordination, requiring a dynamic individual who can handle receptionist duties while also managing the referral process efficiently.

Responsibilities:

Greet all patients and visitors warmly, directing them to the appropriate locations and providing general office information.
Answer phones with proper etiquette, directing calls to the relevant person/department, and updating patient information as needed.
Schedule new patients, collect insurance information, and set up new patient files, including preparing necessary forms and labels.
Verify medical insurance for appointments, including walkin patients, at least one day prior to service.
Manage inventory of new patient forms and office supplies required for front desk activities.
Process patients' referrals, ensuring timely scheduling for recommended nonPCP appointments.
Liaise between Medicare patients/offices and providers, effectively processing, monitoring, and communicating all aspects of referrals.
Maintain a list of preferred specialists and ancillary providers for the assigned area.
Obtain referral authorizations if required by the health plan and schedule appointments with referred specialists.
Communicate respectfully and effectively with patients regarding appointments.
Monitor patient wait time, ensuring physicians' ontime schedules, and assisting in pulling charts for walkin patients.
Provide patients with proper documentation for quick referrals using the preferred network.
Ensure patients leave with all necessary forms and paperwork (e.g., visit receipt, lab requisition, prescription).
Schedule necessary followup appointments, confirm next day's appointments, and follow up on any missed appointments.
Adhere to all HIPAA guidelines and maintain strict confidentiality.

Job Qualifications:

High school diploma or equivalent.
Two (2) years of experience in a medical office setting, with specific experience as a Referral Coordinator.
Data entry and typing experience.

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Must be Bilingual in English/Spanish:

Knowledge of basic medical terminology is preferred.

BENEFITS

Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
FSA and Life Assistance Program (EAP)
401(k) Retirement Plan
Health Advocacy, Travel Assistance, and My Secure Advantage
PTO Accrual and Holidays

ZIP

INDNP
LI-SW1

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