-
Member Services Support Specialist
1 week ago
NWCUA Portland, United States**Member Services Support Specialist** · **Credit Union:** · Forrit Credit Union · **Region:** Portland, OR · **Type:** Staff · **Closing:** 7/31/2021 · **Job Description:** · If your answer is Yes to any of these questions, then look no further. Forrit Credit Union has a ...
-
Member Services Support Specialist
1 week ago
NWCUA Portland, United States**Member Services Support Specialist** · **Credit Union:** · Forrit Credit Union · **Region:** Portland, OR · **Type:** Staff · **Closing:** 7/31/2021 · **Job Description:** · If your answer is Yes · to any of these questions, then look no further. Forrit Credit Union has a Memb ...
-
Member Support Specialist lll
1 hour ago
PacificSource Administrators, Inc. Portland, United States**Position Overview:** W ork as an integral part of the case management team to serve members and community providers/partners by supporting the improvement of patient outcomes through implementation of evidence-based patient navigation services. Provide direct support to members ...
-
Sr. Member Solutions Specialist
1 week ago
Unitus Community Credit Union Portland, United StatesJob Description · Job DescriptionAt Unitus, each employee has an opportunity to make a difference for our members. The Sr. Member Solutions Specialist mitigates risk to the Credit Union by analyzing the financial situation of delinquent or financially stressed members and negotia ...
-
Member Support Specialist, Call Center
1 hour ago
NWCUA Portland, United States**Member Support Specialist, Call Center** · **Jobs** · **CONNECT WITH US** · **** · Specialist, Digital Marketing & Analytics · Phone: · Toll-free: x307 · Ben Shuey is the Northwest Credit Union Associations Digital Marketing and Analytics Specialist. In this role, he is ...
-
Member Engagement Specialist
3 weeks ago
Cambia Health Solutions Vancouver, United StatesInitiates outbound telephone calls or emails to members identified for the Regence Care Management Programs or initiatives. Utilizes principles of motivational interviewing to encourage engagement in health-related activities and programs. Educate me Engagement, Specialist, Healt ...
-
Digital Support Specialist
1 week ago
cPort Credit Union Portland, United StatescPort Credit Union is currently seeking a detail-oriented, Support Specialist for our Digital Banking Department. This position requires the ability to multitask, prioritize duties, research, problem-solve any issues that may arise, and respond to requests in a timely manner. · A ...
-
Branch & Insurance Specialist
1 week ago
AAA Northern New England Portland, United States Full timeBranch & Insurance SpecialistIf you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested working in a te ...
-
Driving School Administrative Specialist
2 weeks ago
AAA Northern New England Portland, United States Full timeDriving School Administrative SpecialistAAA Northern New England has an in-office opportunity for an Administrative Specialist / Driving Instructor position in the Portland, ME office. · This position provides a wide variety of clerical and administrative support to staff of the ...
-
Events & Experience Specialist (Portland Me)
2 weeks ago
Sun Life Portland, United StatesYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Library Specialist Cl3
2 weeks ago
University of Maine Portland, United StatesPosition Title: · Library Specialist CL3: Access Services · Campus: · Portland · City, State: · Portland ME · Department: · Library Access Services - PLYA · Bargaining Unit: · COLT · Salary Band/Wage Band: · B23, $19.59/hr · Work Schedule: · Statement of Job: · USM Libraries & Le ...
-
Personal Support Specialist
2 weeks ago
Portland Center Assisted Living Portland, United StatesPCAL is part of our First Atlantic Healthcare family of nursing and assisted living facilities, 100% Maine based and family-owned. We take pride in service to others, knowing we make a difference in the lives of our seniors. For you and your team members, our homes provide a rewa ...
-
Immunology Sales Specialist Dermatology
2 weeks ago
Johnson & Johnson Portland, United StatesJohnson & Johnson is currently seeking a Sales Specialist for Dermatology to join our Immunology team located in Portland, ME. · As the Immunology Sales Specialist you will: · - Be responsible for attaining sales objectives, presenting complex clinical and business information on ...
-
Administrative Specialist
5 days ago
MaineHealth Portland, United States**Administrative Specialist** · **MaineHealth** · **Portland, ME** · **Full Time, Part Time and Per Diem** · **MaineHealth** is currently seeking **Administrative Specialists **to perform key clerical support to departments and locations in the MaineHealth system. Utilizing high- ...
-
Operational Excellence Specialist
5 days ago
Paradigm Windows Portland, United States**Position Overview*** · The Continuous Improvement Specialist will develop, implement, and sustain process improvement initiatives. This role will identify and improve the outcomes of manufacturing and operational processes to improve efficiencies and reduce cost. The position i ...
-
Clinical Specialist I, Cpt
5 days ago
Abbott Laboratories Portland, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Learning and Development Specialist
2 weeks ago
University of New England Portland, United StatesThe Human Resources (HR) and Title IX and Civil Rights Compliance teams at the University of New England provide a variety of support systems and development opportunities helping to retain a talented workforce working to foster a productive environment.- Under the supervision of ...
-
Finance Specialist
1 week ago
The Salvation Army - Northern New England Division Portland, United States**Summary**: · The Finance Specialist must use considerable discretion, judgment, and follow all Salvation Army policies, procedures, regulations and Minutes. The individual must be able to relieve multiple members of the department of Finance with attention to the Administrative ...
-
Data Analyst
1 week ago
WEX Inc. Portland, United States Full timeOur data team manages the data transformation and import process for our new customers as they onboard with Payzerware from various other software systems. You will be responsible for analyzing and understanding a customer's data in their current system and mapping it to the appr ...
-
New Business Representative
1 week ago
Sun Life Portland, United StatesYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
Credit Card Member Specialist - Portland, United States - Simon & Schuster
Description
Montgomery Park, 2701 NW Vaughn St, Portland, Oregon, United States of AmericaReq #210
Monday, April 22, 2024
Overview
The Credit Card Member Specialist is responsible for providing support to internal and external members on all credit card maintenance, and an expert level consultation on all aspects including payments, reversals, applied interest across protected balances, building consumer and consumer profiles, and card conversions.
This position includes a strong focus on servicing members for fraud and merchant disputes; creating new credit card disputes and maintenance on existing disputes.
This position has responsibility for additional credit card problem-solving, providing solutions and education for staff and members, processing credit card maintenance requests, and have a firm understanding of credit card systems, including vendor platforms are critical.
The Credit Card Services Member Specialist will have a comprehensive understanding of Credit Union policies and procedures, and all credit card services provided by the Card Services department in order to assist members and staff with their inquiries and responsibilities.
ResponsibilitiesOversees and works appropriate and timely handling of all credit card disputes and research, and ensures chargebacks are filed according to regulations.
Processing and performing required work activities based on Lost/Stolen card identification and reissuance, credit card balance refunds, credit card write-offs, and other control reports.
Evaluate credit card parameters, including research for declines and member desire for increased limit, discussing criteria required to increase limits and process to achieve same with the member.
Expected to represent the Card Services department as a credit card systems expert, including subject matter expertise and feedback on credit card vendor services and systems.
Serves as a primary point of contact for all credit card escalations by our members and internal partners.Confident as a subject matter expert for all aspects of credit card functions, including development of credit card maintenance, servicing, and dispute procedures.
Additional ResponsibilitiesContribute to a sense of teamwork and purpose within the department through collaboration and making informed recommendations/decisions on credit card topics.
Provide professional, high-quality service to our members and all fellow employees.Provide ideas and input for increasing operational efficiencies by streamlining processes and/or recognizing inefficient use of time/effort and outdated tasks.
Effective time management and prioritization of tasks and assignments.Knowledge, Skills and Abilities
Strong verbal and written communication skills, ability to clearly document changes in procedures
Solid understanding of financial institution operations policies, procedures and applicable regulation
Ability to make decisions in circumstances that may not be well defined; being adaptive when necessary
Collaborative team-mentality combined with critical thinking; empowered to provide input
Strong desire and willingness to learn and then develop compliance-based procedures and practices for a credit card dispute team
Strong understanding in the practical application of member-related credit card functions and the inter-related systems that affect member's credit card experience
Qualifications
4-6 years successful experience working in a financial institutions
4-6 years of direct customer facing role
4-6 years of demonstrated success in a member servicing role
4-6 years experience with credit card systems and functions
Preferred 4-6 years understanding of RegZ dispute cycles
High school diploma or equivalent required.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Montgomery Park, 2701 NW Vaughn St, Portland, Oregon, United States of America#J-18808-Ljbffr