Digital Support Specialist - Portland, United States - cPort Credit Union

cPort Credit Union
cPort Credit Union
Verified Company
Portland, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
cPort Credit Union is currently seeking a detail-oriented, Support Specialist for our Digital Banking Department.

This position requires the ability to multitask, prioritize duties, research, problem-solve any issues that may arise, and respond to requests in a timely manner.


A Digital Support Specialist is the primary point of contact for Members who have eBanking related questions, or requiring troubleshooting.


Essential Duties:


  • Communicate with Members via phone, chat, and via eBanking Message Center
  • Manage internal inbox for internal questions as well as Member follow up request
  • Monitor and build weekly, monthly, and quarterly reporting
  • Maintains up to date knowledge of bankwide systems and new systems that are introduced.
  • Facilitate training, and create internal training guides
  • Help create knowledge based articles, and Member support Guides
  • Responsibilities are expected to grow over time

Location:

This position will be located in Portland and has a remote option after successful training period.


Requirements:


  • Proficient in Microsoft Office programs (Excel, Outlook, Word)
  • Experience with digital platforms and or Financial Intuition cores a plus
  • College degree or completed college coursework preferred.

Benefits:

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment.

We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, dental, life insurance, 401k, paid holidays, vacation time, sick time, parental leave, tuition reimbursement and career advancement opportunities.

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