- Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
- Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
- Provides patients/caregivers with information and updates
- Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor
- Monitors, manage, and schedules/reschedules appointments from work queues or messages
- Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
- Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, Patient has followed through on their labs, imaging, and appointments, Medical records (results, office notes, etc) are received on time and available to the provider/care team, Prior authorization is completed, if needed, Appointments, labs, imaging are prioritized and sequenced appropriately, Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner
- Delivers a consistently high level of service, and goes above and beyond to assist customers
- Follows standard processes and workflows to ensure safety and reliability
- Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers
- Inform physicians of changes or updates related to their schedules
- Highschool diploma or GED
- Two years' experience, in a healthcare setting/practice:
- Completing scheduling and registration of appointments
- Templating schedules in Epic
- Providing administrative medical support
- Using basic medical terminology
- Practicing good public relations, customer service, time management, prioritization, and patient communication skills.
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Hennepin Healthcare Minneapolis, United States Full timeSUMMARY: · We are currently seeking an Office Specialist III to join our HIM team. This casual(no benefits)role will primarily work on-site (Schedule: day/evening shift as needed including weekends. No regularly scheduled hours - hours assigned/available based on PTO/sick call ...
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BAE Systems Minneapolis, United States Full timeJOB DESCRIPTION · Job Description · BAE Systems is hiring a Program Manager III (PM) to lead Navy programs and pursuits as part of the Combat Systems Development (CSD) team in Minneapolis, MN. This role reports directly to the Director of Precision Guided Munitions (PGM) Advan ...
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Complex Scheduler - Minneapolis, United States - University of Minnesota Physicians
Description
Why M Physicians?
Regardless of role, we recognize that every member of our team is vital The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments.
The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.
Complex Scheduler OverviewKey responsibilities include but are not limited to:
Minimum Qualifications:
Location:
At this time, this position will be working remote. (MN residents only)
Hours: 1.0 FTE (Monday-Friday)
Benefits:
This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more
University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine.
Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.
Join us on a mission to advance medicine.We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
