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    Field Service Specialist - Minneapolis, United States - Insight Global

    Insight Global
    Insight Global Minneapolis, United States

    3 weeks ago

    Insight Global background
    Description

    **ENTRY LEVEL** ON THE ROAD- No Office Work

    Mileage is expensed at $0.67 per mile on top of hourly pay

    Overtime is available

    Must Haves:

    • High school diploma or, GED
    • Some knowledge of PC/ any type of technology repair experience in a customer field environment OR 2 year degree in electronics or computer technology OR previous Military experience.
    • Must be local to one of the geographic areas.
    • Must have a reliable car/ truck AND smart phone.
    • Authorized to work in the United States.
    • Active and valid drivers license.
    • Must pass background check: clean driving record, criminal record, and drug screening.
    • Must have flexibility to work different shifts: 6am-2pm, 8am- 4pm, 10am- 6pm, 12pm- 8pm, or 3pm- 12am. Also rotating weekends. Over time is available
    • Schedules will be put out in advance.

    Summary of Position:

    Customer Engineer level 1 associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction. You will perform work on products and services of low complexity, specifically financial/ATM products and services.

    Day to Day:

    • Driving to 6-8 customer locations per day with a circumference of 30miles in your location
    • Will be conducting installations, maintenance and repairs on Financial/ATM (first-line maintenance) equipment and other electromechanical equipment at various locations within an assigned territory/region.
    • First line of defense working on paper jams/ receipt jams/ card jams and basically jams of any kind, they don't need any tools or equipment, they might assist with installation work, might assist with warehouse testing work (testing atm's to make sure they work), might have to re load software
    • if they see something wrong with the machine while there they can pass it along to the 2nd line technician
    • There are 3 levels of customer engineers. This is the first line maintenance so the duties are not too complex.
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