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    Call Center Representative - Plano, United States - Dexian

    Dexian
    Dexian Plano, United States

    3 weeks ago

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    Description

    Job Description:

    In this position you will be a resource in part of a complete call center buildout.

    This resource will be part of the 'call center for patient services'. Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party.

    Experience:

    Required:

    • Strong communication skills-interpersonal, verbal, and written.
    • 2-5 years required experience in a call center, customer service in a medical field, or technical support role
    • Proficient with computers and common Microsoft applications.
    • Critical thinking/judgment and effective problem resolution

    Preferred:

    • Sleep study and sleep apnea background or knowledge
    • Multi-tasking skills with proven results.
    • Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.
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