Contact Center Representative - Richardson, TX, United States - GTT, LLC

Description

Contract Duration 6 Months

Under general supervision, this mid-level Inside Technical Representative position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to the client dealers, contractors, and the client Field Sales personnel.

Provides troubleshooting and installation assistance for residential & HVAC equipment
Inside Technical Representative provides technical documentation to Contractors, Engineers, and personnel
Guide the caller to the appropriate field personnel if first-hand attention is required
Document the call information into the call-tracking database in the event additional follow-up is required
Identifies and helps implement process improvements
Strong knowledge and experience in the installation and service of heating and air conditioning equipment (residential, commercial, and controls)
The ability to provide assistance in a fast-paced environment
Proficient in Microsoft Office Suite. Experience with SAP is preferred.

Under direct supervision, provides basic technical troubleshooting assistance to dealers, contractors, and field sales personnel to resolve system issues.

Provides basic troubleshooting and installation assistance of HVAC/R equipment.
Provides technical documentation to Contractors, Engineers, and other personnel.
Guides caller to the appropriate field personnel if first-hand attention is required.
Documents call information into the call-tracking database in the event additional follow-up is required.

Entry-level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.

In the office Monday through Thursday and remote on Friday
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

Our client is a leading global provider of innovative climate control solutions for the heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, its position as an innovation leader continually inspires it to promote more efficient energy use and a healthier environment through its production operations.

They respect their employees, customers, suppliers, competitors, and the communities where they work and live.

They value high performance from their employees and suppliers and quality in their products and services and deliver value to their shareholders.

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