-
Customer Service Representative
2 weeks ago
One Hour Heating & Air Conditioning Carrollton, United StatesBenefits: 401(k) · 401(k) matching · Competitive salary · Dental insurance · Paid time off · Training & development · Vision insurance · ...
-
Patient Service Representative
3 weeks ago
EPITEC Richardson, United StatesThis position is 3 days onsite and 2 days remote (will need personal computer while remote) · Job Summary: · Maintain accuracy of provider information in core internal and member facing systems. · Requires frequent contact with our provider partners to confirm the accuracy of inf ...
-
Customer Service Representative
51 minutes ago
Associa Richardson, United StatesThe Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. Customer Service, Customer Se ...
-
Thrive Pet Healthcare Richardson, United States Full timeCustomer Service Representative Canyon Creek Animal Clinic Richardson, TX More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. ...
-
Patient Service Representative
4 days ago
Apple HomeCare Medical Supply Richardson, United StatesJob Description · Job DescriptionApple Homecare Medical, in collaboration with Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help ki ...
-
Aqua-Tots Development Richardson, United StatesJob Description · Job DescriptionWe are looking for year-round Customer Service Representatives/Sales Representatives in Richardson This is a great company, with a supportive and fun culture · They will uphold the Aqua-Tots Core Values in every interaction, whether with children, ...
-
Customer Service Representative
4 weeks ago
DebtBlue Richardson, United StatesDebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial futur ...
-
Customer Service Representative
2 weeks ago
Michele Davis - State Farm Agent Richardson, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Patient Service Representative
11 hours ago
Methodist Health System Richardson, United StatesHours of Work : · 8 · Days Of Week : · 5 · Work Shift : · Job Description : · JOB TITLE: PATIENT REPRESENTATIVE · DEPARTMENT: PATIENT CARE FACILITY · SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER · SUPERVISION EXERCISED: NONE · JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDU ...
-
Customer Service Representative
2 weeks ago
Thien Thai - State Farm Agent Richardson, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
2 weeks ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionDebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll eve ...
-
Retail Customer Service Representative
2 weeks ago
AlphaGraphics - US103 Richardson, United StatesJob Description · Job DescriptionOur tight-knit team in AlphaGraphics - US103 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive rela ...
-
Benefits Customer Service Representative
5 days ago
A-Line Staffing Solutions Richardson, United StatesJob Description · Job DescriptionA-Line Staffing is now hiring Benefits Customer Service Representative's in Richardson, TX. The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hour ...
-
Member Service Representative
4 weeks ago
YMCA of Metropolitan Dallas Plano, United States Regular Part timeMember Service Representative, Plano · General InformationJob Title:Member Service RepresentativeLocation:3300 McDermottPlano, TX, 75025United StatesBase Pay:$12.00 / HourEmployee Type:Regular Part TimeJob Category:PART TIMEManage Others:No · Contact informationName:Preeya · De ...
-
Member Services Representative III
11 hours ago
Advancial Richardson, United States**Responsibilities** · **This position is located in our Richardson Branch. Must be willing to work at least two Saturday shifts per month. Supervisor and loan experience a plus.** · **SUMMARY** · Interviews loan applicants and processes applications. Gathers background inform ...
-
Member Service Representative
1 day ago
YMCA of Metropolitan Dallas Plano, United States Regular Part timeShow Map Location3300 McDermott, , Plano, TX, 75025, United States · Base Pay$14.00 / Hour · Job CategoryPART TIME · Employee TypeRegular Part Time · Manage OthersNo · Contact information NamePreeya Ganness · EmailDescription Imagine going to work knowing that what you do each da ...
-
Customer Service Representative
1 week ago
WB Liquors & Wine Plano, United States Part timeThere is tons to learn about liquor, beer & wine and have some fun along the way · Immediate Hire · Are you enthusiastic and motivated? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and family-friendly atmosphere? We are currently seeking a res ...
-
Customer Service Representative
1 week ago
CornerStone Staffing Plano, United States TempToFTCornerStone Staffing has partnered with a customer that is leading manufacturer of electrical batteries and generator system. · CornerStone Staffing is currently recruiting for the following position: · Job Title: Customer Service Specialist w. Order Management · Location: P ...
-
Customer Service Representative
2 weeks ago
Conner Industries, Inc. Garland, United StatesApply Online or In Person Security Street Garland, TX 75042 · $16-$18/hour to Start with Salary Adjustments Available at 30/60/90 Days. · Medical, Dental, Vision, Disability, Life, 401(k), Tuition Reimbursement Assistance Available. 8 paid holidays and Accrued PTO available at 30 ...
-
Customer Service Representative
3 weeks ago
Conner Industries, Inc. Garland, United StatesApply Online or In Person Security Street Garland, TX 75042 · $16-$18/hour to Start with Salary Adjustments Available at 30/60/90 Days. · Medical, Dental, Vision, Disability, Life, 401(k), Tuition Reimbursement Assistance Available. 8 paid holidays and Accrued PTO available at 30 ...
Call Center Customer Service Representative - Richardson, United States - Tekskills
Description
Job Title: Utility Contact Centre Agent
Location: Richardson, TX
Duration: 12+ months
Job Description:
1. Respond to customer inquiries via phone, email, or chat regarding utility services, including billing, service interruptions, and account inquiries.
2. Provide accurate and timely information to customers regarding utility policies, procedures, and service offerings.
3. Assist customers with setting up new utility accounts, transferring services, and processing payments.
4. Address customer concerns and complaints with professionalism and empathy, striving to resolve issues to the customer's satisfaction.
5. Utilize internal systems and databases to access customer account information and update records as needed.
6. Collaborate with other departments to escalate complex issues and ensure timely resolution.
7. Stay informed about changes in utility regulations, policies, and procedures to provide up-to-date assistance to customers.
8. Adhere to established performance metrics and quality standards for customer service delivery.
9. Continuously seek opportunities for improvement in processes and customer interactions to enhance overall service delivery.
Requirements:
1. High school diploma or equivalent; additional education or training in customer service is a plus.
2. Previous experience in a customer service or call center environment preferred.
3. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
4. Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
5. Proficiency in using computer systems and software applications, including CRM tools and Microsoft Office suite.
6. Ability to work flexible hours, including evenings, weekends, and holidays, as required.
7. Commitment to providing exceptional customer service and representing the utility company in a positive manner.
8. Strong attention to detail and accuracy in data entry and information processing.
9. Empathetic and patient demeanor, with a genuine desire to assist customers and resolve their concerns.
Call Center Customer Service Representative professionals in Richardson
-
Michael Koen
Telecommunications Consultant