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Washington, D.C.

    Front Office Manager - Washington, United States - Remington

    Remington
    Remington Washington, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    What you will be doing
    • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
    • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
    • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
    • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
    Location Description

    Moxy Washington, DC Downtown

    Located in downtown Washington, D.C., our unique hotel pairs funk-inspired furniture with innovative amenities for an unbelievable stay. Chill in the open lobby that features gathering areas with adult board games. Unwind after your day downtown with wine by the glass, local brews and expertly crafted cocktails, perfect for pairing with light appetizers and flatbreads.

    Requirements

    What we are looking for
    • High work ethic, self-initiative, independent judgment
    • May be required to work varying schedules to reflect the business needs of the property
    • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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