District Manager, North West - San Francisco, United States - Mejuri Inc.

Description

**District Manager, North West**

San Francisco, CA / Stores / Permanent (Full Time) Mejuri is a direct-to-consumer approach to buying jewellery for the modern woman. We are about making luxury a habit disrupting the traditional jewellery industry to make fine jewellery affordable and empowering women to purchase for themselves. Series B funded, and one of the fastest growing global digital brands, we are backed by strong VC investors such as Natalie Massenets Imaginary Ventures, NEA and Felix Capital.

We focus on perfecting every customer touchpoint, creating the best digital and in-store experiences and content that is conversational and engaging. We are a team of designers, writers, technologists and strategists, and we are looking for someone special to join our team and help us make luxury fun and accessible.

Mejuri redefines personal jewelry decisions Forbes

British Vogue

The role: Reporting to the Regional Director, West, the District Manager, North West is a multi-unit leader responsible for the in store experience and performance of stores within their district. The District Manager, NW is the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best.

Based in San Francisco California, the District Manager, NW is a field leadership role and the primary resource for Store Managers, responsible for ensuring the execution and continuous improvement of Mejuri standards. The District Manager, West will manage and provide oversight of all aspects of sales & people within their district, partnering with people operations, retail operations, marketing and merchandising cross functional departments to exceed their targets.

As a leader of a multi-unit team of stores, the District Manager, NW will deliver exceptional and consistent customer experiences and positively impact sales growth across their district through planning, coaching, and developing high performing teams. Responsible for the overall recruitment, training and development of talent and the financial performance of their district, the District Manager, NW is people & client obsessed and recognizes getting the best out of their team requires leading by example. + **REVENUE & PROFITABILITY**

+ Responsible for the financial health and profitability of all stores within their district (district P&L)

+ Responsible for driving revenue and exceeding targets.

+ Responsible for managing spend & seek opportunities to minimize cost.

+ Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the Regional Director, West to achieve business outcomes.

+ Support Store Managers in setting and achieving KPI goals, budgets and objectives by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.

+ Responsible for mitigating risk within stores, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy, competitive people recruitment etc

+ Provide partnership & ongoing feedback to the Visual Merchandising department to ensure all locations have the right assortment, depth, breadth and have executed the presentation as designed to drive revenue.

+ **LEADERSHIP**

+ Responsible for executing the people strategy used by Store Managers to ensure their teams are set up for success, high performing and supported throughout their journey with Mejuri.

+ Partnering with People Operations, responsible for managing & executing the store staffing strategy to ensure each location has the right talent in the right role to support business objectives.

+ Through effective management and by creating a highly engaged, results focused environment, staff are able to reach their performance potential and achieve their role objectives & KPIs

+ Develop and maintain an internal culture thats reflective of our brand and rooted in our values, resulting in strong leadership and a successful pipeline for careers at Mejuri

+ Actively coach and performance manage Store Managers, developing their acumen to successfully achieve their role responsibilities by providing direct and candid feedback.

+ In partnership with People Operations, execute and manage our recognition, rewards and compensation structure to ensure retail staff are awarded & motivated reflective of their contribution.

+ Be available to support, coach, problem solve and solution as needed.

+ **CUSTOMER EXPERIENCE**

+ Responsible for planning, implementing, managing and improving our client strategy to build lasting relationships with existing customers and drive new customer acquisition.

+ Improve the quality of the in-store customer experience by communicating and training the team on Mejuris Selling and Service Standards.

+ Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for our customers.

+ Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, selling, customer service and product knowledge

+ **BRAND**

+ Act as an ambassador within and outside of the company for Mejuris culture and values.

+ A localized market expert, identify opportunities for marketing initiatives to drive new & repeat customers and community engagement

+ Consult and develop marketing initiatives to ensure the essence of the brand is translated into our physical spaces, impacting all client senses and the brand integrity is upheld.

+ Identify opportunities to build and maintain relationships within local communities to drive brand awareness.

+ **OPERATIONS**

+ Responsible for providing day-to-day support to Store Managers to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success.

+ Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

+ Champion best practices & validate execution & maintenance of all store destined initiatives ensuring stores are able to execute seamlessly, on time and achieve the desired objectives & KPIs.

+ **Business Acumen:** Ability to use insight of the internal and external business environment to improve and drive performance. Possess strong understanding of retail standards and operational best practices

+ **People Management:** A trustworthy, inspirational leader, you are able to identify top talent, develop, lead and motivate by providing direct and candid feedback. You clearly communicate goals, priorities and objectives to the team to ensure alignment.

+ **Coaching Skills:** experience in coaching teams and maximizing knowledge retention; acknowledge progress, emphasize accountability, share suggestions for improvement and express confidence in team member

+ **Relationship Building:** exchange information for mutually beneficial goals; gain respect and commitment from team members and proactively keep internal and external relationships active

+ **Customer Focus:** Able to identify potential barriers that may impact the customer experience in store & consider your cross functional team members clients as well.

+ **Follow Through:** Able to adapt and prioritize tasks for oneself and the team, establish goals and successfully complete all started initiatives. You are organized, detailed and methodical.

+ **Influencing:** Utilize influence effectively, communicate openly, are specific and use excellent logic and reasoning to support decision making. Ask open ended questions and manage conflict well, resolving efficiently by finding mutual ground and demonstrating understanding and empathy.

+ **Moti