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    Client Service Manager - New York, United States - IPONWEB Holding Limited

    IPONWEB Holding Limited
    IPONWEB Holding Limited New York, United States

    6 days ago

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    Description

    ** Client Services | New York, United States**

    **Client Service Manager**

    In keeping with the rapid expansion of our business, we are looking for highly motivated individuals with a passion for ad tech to join our Client Services team. This role spans several client engagements, often working on projects in distinct parts of the ad tech ecosystem.

    IPONWEB is an industry pioneer and world leader in the engineering and operation of highly customized, real-time media trading systems for publishers, advertisers, agencies and innovative technology companies. With more than 12 years experience driving innovation in the ad exchange and real-time technology space, IPONWEB is the behind the scenes technology provider that many of the worlds leading industry players rely on to successfully power their media and data businesses.

    In keeping with the rapid expansion of our business, we are looking for highly motivated individuals with a passion for ad tech to join our Client Services team. This role spans several client engagements, often working on projects in distinct parts of the ad tech ecosystem.

    **Role Purpose:**

    Reporting to a Client Partner, managers work side-by-side with a clients product, business and technical teams to develop a vision, define the technology which supports that vision, and prioritize the development necessary to achieve it. They directly manage projects from conception to production release, and are responsible for the ongoing success of the engagement postproduction. Managers will also interface directly with internal project management, engineering, and leadership teams to ensure success on behalf of their clients.

    **Key Responsibilities:**

    Manage day-to-day aspects of the client engagement including communication, prioritization, & risk management; includes project management and strategic responsibilities.

    Work with the engineering organization on roadmap definition, development, delivery, and evolution

    Manage delivery against the solution roadmap, including working with project management & engineering functions to define development milestones and track progress

    Conduct ongoing solutions evaluations, technical opportunity assessments, and competitive analyses to ensure solutions are developed within the current business context

    Support the development and contributions of the rest of the Client Services organization including direct management and general best practices sharing

    Represent the client within the IPONWEB organization and the IPONWEB organization during all industry events and client visits

    **Person Specification:**

    5-7 years of client facing experience, preferably in the ad technology space

    Passion for learning a clients business and meeting their problems with cutting-edge technology solutions

    Possess superior communication, presentation, project management, problem solving, and prioritization skills

    Demonstrable experience in understanding complex technical concepts and communicating these to a business audience

    Experience working across cross-functional teams

    Experience mentoring more junior team members

    A high degree of self-motivation

    A thirst for knowledge and learning new things

    Enthusiasm

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