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Vacheron Constantin Client Advisor - Santa Clara, United States - CH PREMIER JEWELERS
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Description
Job DescriptionJob Description
Vacheron Constantin is looking for a Client Specialist who has a demonstrated track record in building client relationships and delivering exceptional customer service.
As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio.
KEY RESPONSIBILITIES
Sales Achievement & Client Development:
Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management.
Cultivate strong client relationships whether in or outside the boutique representing the organization
Demonstrate ability to proactively bring in new and develop existing clientele
Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientelle
Ensure each client receives exceptional customer service
Provide expert product knowledge and Maison history
Assist clients with Customer Service needs, before or after sales
Maintain brands high standards.
Client Relationship Management:
Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
Standards of CRM outreach for clienteling, client follow-up are maintained.
Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
Appropriately resolve client issues/concerns and escalate as needed to Management.
Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
Daily Boutique Operations:
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
JOB PROFILE
Education:
College degree preferred
Required Experience:
2 to 5 years of previous experience in luxury retail, service or hospitality environment
General knowledge and or interest of timepiece movements
Technical Skills / Abilities:
Strong understanding of Customer Service needs and customer priorities.
Excellent computer skills
SAP exposure is a plus.
Personal Skills:
Additional language skills are a plus
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends
Salary Range:
$20+/hour
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